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FAQ Roma Pass 72 Hours and Roma Pass 48 Hours

  1. What to know about the Cards
    1. What are the differences between the two Cards, how large is the area in which they can be used, what forms of transportation can be taken and how can they be activated?

      Roma Pass 72 Hours includes museums and archaeological sites located in the area of the City of Rome and public transportation within Rome’s railway ring (zone A).

      Roma Pass 72 Hours is valid for 72 hours from the moment of its first use (not from the moment of purchase) and allows free entry to the first 2 visited museums and / or archaeological sites of your choice. Free admission includes the exhibition held in the museum. From the 3rd museum / site onwards please apply to the ticket office to purchase a reduced price ticket.

      Roma Pass 72 Hours holders can use the public transportation system within the City of Rome for 72 hours. Please note: only public transport is included in the card. Valid for 72 hours from its first validation for ATAC public transport (trams, buses, metro A, B, B1 and C and railway lines Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo, Roma-Giardinetti), within the territory of the Municipality of Rome. All special connections tpl Atac, the railway lines Trenitalia FL, the connection Tiburtina/Termini/Fiumicino airport, the Trenitalia “No stop” connection Roma Termini-Fiumicino Airports (Leonardo Express) and all connections to and from Fiumicino and Ciampino Airports are not included.

      Roma Pass 48 Hours includes museums and archaeological sites located in the area of the City of Rome and public transportation within Rome’s railway ring (zone A).

      Roma Pass 48 Hours is valid for 48 hours from the moment of its first use (not from the moment of purchase) and allows free entry to the first visited museums and / or archaeological sites of your choice. Free admission includes the exhibition held in the museum. From the 2nd museum / site onwards please apply to the ticket office to purchase a reduced price ticket.

      Roma Pass 48 Hours holders can use the public transportation system within the City of Rome for 48 hours. Please note: only public transport is included in the card. Valid for 48 hours from its first validation for ATAC public transport (trams, buses, metro A, B, B1 and C and railway lines Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo, Roma-Giardinetti), within the territory of the Municipality of Rome. All special connections tpl Atac, the railway lines Trenitalia FL, the connection Tiburtina/Termini/Fiumicino airport, the Trenitalia “No stop” connection Roma Termini-Fiumicino Airports (Leonardo Express) and all connections to and from Fiumicino and Ciampino Airports are not included.

      The cards work on a RFID (Radio Frequency Identification) system. They don’t have to be inserted and stamped in validating machines located on buses, trams and in metro stations. Simply touch your card on the yellow reader to get through trams, buses and metro trains. A Green light indicates that the card has been read correctly.

      For the full list of museums and archaeological sites included in the Roma Pass 72 Hoursand in theRoma Pass 48 Hours, please visit the MUSEUMS section. For events, please visit the EVENTS AND SERVICES section.

      CONNECTIONS TO AND FROM AIRPORTS (Leonardo Express train, FR1 metropolitan train, local urban services) ARE NOT INCLUDED IN THE TWO CARDS.

      The activation procedure is the same for both Cards:

      • the overleaf form must be filled with name, surname and validation date;
      • it is validated on the first visited site/museum and/or the first journey on the city’s public transport network;
      • it must be produced along with your identity papers when required by the staff in charge.

      The main differences between the cards are:

      • Roma Pass 72 Hours is valid for 72 hours and is activated at the time of the first admission at the museums/sites of your choice and/or at the first journey on public transport;
      • Roma Pass 72 Hours allows direct access to the first 2 museums / sites visited. From the 3rd site onwards please apply to the ticket office to purchase a reduced price ticket (always within the 72 hours of validity);
      • Roma Pass 48 Hours is valid for 48 hours and is activated at the time of the first admission at the museums/sites of your choice and/or at the first ride on public transport;
      • Roma Pass 48 Hours allows direct access to the first museum / site visited. From the 2nd site onwards please apply to the ticket office to purchase a reduced price ticket (always within the 48 hours of validity).
    2. Is transportation between the Fiumicino and/or Ciampino Airports and Termini Station and/or downtown area covered by the Roma Pass 72 Hours and/or the Roma Pass 48 Hours?

      CONNECTIONS TO AND FROM AIRPORTS (Leonardo Express train, FL1 train, local urban services) ARE NOT INCLUDED IN THE TWO CARDS. Map of metro/railway lines included in the Roma Pass 72 Hours / Roma Pass 48 Hours offer.

      There are many different options to travel between the airports and downtown Rome. To view the full selection, click on the following links:

    3. Can 72h and 48h Roma Pass holders avoid lining up?

      72h and 48h Roma Pass holders can directly access to Coliseum, Capitoline Museums and Saint Angel’s Castle National Museum security checks and avoid the ticket office by presenting their own cards.

      Roma Pass holders can access to Coliseum security checks through the facilitated entrance dedicated to GROUPS. Nonetheless, visitors might have to wait on line due to stricter security controls. As for other museums/archeological sites visitors must go to the ticket office where in general waiting times are extremely reduced.

      NB: 72h and 48h Roma Pass holders visiting Coliseum, accompanied by a free ticket holder, or wishing to visit the Coliseum as a reduced ticket site, must withdraw free tickets or buy reduced tickets at the “groups/reserved” window after passing the security checks dedicated to GROUPS.

    4. Are the Vatican Museums part of the network of museums that can be visited with the Roma Pass 72 Hours and/or Roma Pass 48 Hours?

      No. The Vatican Museums (including the Sistine Chapel) are not part of the circuit of museums that can be visited with the Roma Pass 72 Hours or the Roma Pass 48 Hours.

    5. How can I check the full list of museums/archaeological sites and all the discounts offered by Roma Pass 72 Hours and/or Roma Pass 48 Hours?

      For the full list of museums and archaeological sites included in the Roma Pass 72 Hoursand in theRoma Pass 48 Hours, please visit the MUSEUMS section. For events, please visit the EVENTS AND SERVICES section.

    6. If there is an exhibition held at the museum, is it included in the admission?

      Yes, an exhibition held at the first two museums and/or archaeological sites of your choice (Roma Pass 72 Hours) or at the first one (Roma Pass 48 Hours) is included in the ticket, except for the exhibitions held at the New Temporary Exhibition Space in the Ara Pacis Museum.

      From the third admission onwards within 72 hours of validity (Roma Pass 72 Hours) or from the second admission onwards within the 48 hours of validity (Roma Pass 48 Hours), if an exhibition is held at the museum / site of choice, it is necessary to purchase a reduced price ticket at the ticket window, which will include a supplement for the temporary exhibition.

      The cards are not valid for special events held inside the museums. In example, if there is a special event or on event held after the museum’s regular opening hours, they cannot be attended using your Roma Pass 72 Hours or Roma Pass 48 Hours.

    7. Is there a Roma Pass 72 Hours or Roma Pass 48 Hours discount for children or other types of visitors?

      There is no reduction on the Roma Pass 72 Hoursor Roma Pass 48 Hours, because it is already a promotion itself. However, some visitors are entitled to special concessions or free admission: for them the purchase of Roma Pass 72 Hours or Roma Pass 48 Hours is not recommended (see also FAQ 3.2).

      Please note that, as in many other cities, there are different rules and conditions for the Museums belonging to the Civic Network, managed by the City of Rome, and State-owned museums.

      Please visit the "Info" section for the “Summary of regulations in force that rule entry to museums and archaeological sites”. The documents lists also Municipal and State museums.

      Regarding transports, children under 10 years of age travel for free. For more details, please visit the official public transport website of Rome: www.atac.roma.it.

      To decide whether it is worth buying the Roma Pass 72 Hours, you will therefore have to do some math.

    8. Where can I find the limits for the transport of the cards?

      Roma Pass 72 Hours includes public transportation within the City of Rome for 72 hours. It’s valid on the ATAC public transport network for 72 hours from the moment of the first validation

      Roma Pass 48 Hours includes public transportation within the City of Rome for 48 hours. It’s valid on the ATAC public transport network for 48 hours from the moment of the first validation.

      ATAC public transport network includes: trams, buses, metro A, B, B1 and C and railway lines Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo, Roma-Giardinetti), within the territory of the Municipality of Rome. All special connections tpl Atac, the railway lines Trenitalia FL, the connection Tiburtina/Termini/Fiumicino airport, the Trenitalia “No stop” connection Roma Termini-Fiumicino Airports (Leonardo Express) and all connections to and from Fiumicino and Ciampino Airports are not included (click here).

  2. Use
    1. Does the Roma Pass 72 Hours have to be used in the first 72 hours following the date of activation?

      Yes. The card is validated at the time of the first visited site/museum and/or the first journey on the city’s public transport network and it must be used during the first 72 hours following activation. It expires after 72 hours.

      The Roma Pass 72 Hours card is a single card, to be used both for entrances to museums and for the use of the public transport.

      The card works on a RFID (Radio Frequency Identification) system. It doesn’t have to be inserted and stamped in validating machines located on buses, trams and in metro stations. Simply touch your card on the yellow reader to get through trams, buses and metro trains. A Green light indicates that the card has been read correctly.

    2. Does the Roma Pass 48 Hours have to be used in the first 48 hours following the date of activation?

      Yes. The card is validated at the time of the first visited site/museum and/or the first journey on the city’s public transport network and it must be used during the first 48 hours following activation. It expires at the end of 48 hours.

      The Roma Pass 48 Hours card is a single card, to be used for entrances to museums and for the use of the public transport.

      The card works on a RFID (Radio Frequency Identification) system. It doesn’t have to be inserted and stamped in validating machines located on buses, trams and in metro stations. Simply touch your card on the yellow reader to get through trams, buses and metro trains. A Green light indicates that the card has been read correctly.

    3. With Roma Pass 72 Hours do the free entries necessarily have to be the first two admissions at museums and/or sites?

      Yes, the first two entries to museums and/or sites agreed upon with the Roma Pass 72 hours have to be used consecutively. From the third admission on (Roma Pass 72 hours) and from the second admission on (Roma Pass 48 hours), you must purchase a reduced price ticket at museum’s ticket office. Click here to download the list of admission fees and their respective reduced prices.

    4. With Roma Pass 48 Hours does the free entry necessarily have to be the first admission at museums and/or sites?

      Yes. Only the first admission is free of charge, except for the museums always free during the life of the card (FAQ 2.6).

      From the second museum / site onwards please apply to the ticket office to purchase a reduced price ticket. Click here to download the list of ticket prices and reductions.

    5. After the first two free entrances at museums and/or sites with Roma Pass 72 hours, or the first one with Roma Pass 48 hours, what discounts can be received at affiliated museums and/or sites?

      From the third admission on (Roma Pass 72 hours) and from the second admission on (Roma Pass 48 hours), you must purchase a reduced price ticket at museum’s ticket office. Click here to download the list of ticket prices and reductions.

      Please note: fees refer to the ordinary price of the museums; during cultural events and exhibitions, the price of tickets may vary. Some temporary exhibitions may have an added cost to the ticket, even for visitors entitled to gratuity. Always check, at the time of your visit, the fee of the museum you wish to visit on the official website.

    6. Which museums are always free?

      NOTE: Admission is always free to the following museums: Accademia Nazionale di San Luca, Museo Carlo Bilotti a Villa Borghese, Museo della Repubblica Romana e della memoria garibaldina, Museo delle Mura, Museo di Casal de’ Pazzi, Museo di Scultura Antica Giovanni Barracco, Museo Napoleonico, Museo Pietro Canonica a Villa Borghese, Villa di Massenzio.

    7. Is there a way to check how many times my Roma Pass 72 Hours or Roma Pass 48 Hours has been used?

      Yes. The Card works on a RFID (Radio Frequency Identification) system that can be read at the ticket windows of the museums affiliated with the circuit or the Tourist Information Points (PIT). Simply ask the ticket-window operator to check the state of the card, to find out how many entries have already been made and how many sites have been visited.

    8. Can the validity of the Roma Pass 72 Hours and/or Roma Pass 48 Hours be extended?

      No, that is not possible.

      Roma Pass 72 Hours expires after 72 hours from the moment of activation.

      Roma Pass 48 Hours expires after 48 hours from the moment of activation.

      If a day included in the card validity period (72 hours for Roma Pass 72 Hours, 48 hours for Roma Pass 48 Hours) corresponds to closing day of museums / sites, the card validity cannot be extended. In example, if the card is activated on a Saturday, it will be valid for 72 hours (Roma Pass 72 Hours) or for 48 hours from the moment of activation (Roma Pass 48 Hours).

      Please keep in mind that most museums and archaeological sites in Rome are closed on Mondays (with the exception of Colosseo, Mercati di Traiano, Musei Capitolini, Museo dell’Ara Pacis e Terme di Caracalla), December 25th, January 1st and May 1st and on other dates chosen by public authorities. Therefore, it is never possible to extend the cards duration on the claim that the card was unusable on a Monday, or on December 25th, January 1st, May 1st or other special closing days (see also FAQ 3.1).

    9. What is a combined entry arrangement? Which museums and/or archaeological sites have combined entry arrangements?

      A combined entry arrangement is the possibility to visit a group of museums (circuit) using a single entry of your Roma Pass 72 Hours or Roma Pass 48 Hours. This is the case, for example, with the Colosseum (where admission includes the Colosseum and the archaeological area of the Roman Forum/Palatine Hill).

      Entrance includes any exhibition being held at the time of the visit, if the museum / site is included within first two you choose to visit (Roma Pass 72 Hours) or the first one you choose to visit (Roma Pass 48 Hours).

      Museums and/or archaeological sites with combined entry are:

      • COLOSSEUM (ANFITEATRO FLAVIO): Colosseum, Roman Forum and Palatine Hill;
      • APPIA ANTICA: Mausoleum of Cecilia Metella and Castrum Caetani, Baths of Caracalla and Villa of the Quintili;
      • MACRO: Macro and Macro Testaccio;
      • VILLA TORLONIA MUSEUMS: Casina delle Civette and Casino Nobile;
      • NATIONAL MUSEUM of ROME: Crypta Balbi, Palazzo Altemps, Palazzo Massimo, Baths of Diocletian;
      • PLANETARIUM: Planetarium and Museum of Astronomy (temporary closed for renovation).
    10. When the ticket used for a combined entry is valid for more than a day, can it be used during the validity of the Card?

      Yes. One of the museums included in the combined entry arrangement can be visited on the first day that the Roma Pass 72 Hours and/or Roma Pass 48 Hoursare activated. Then the other sites included in the combination can be visited during the remaining time.

      In example, with the admission ticket to the Colosseum, the three sites included in the entry can be visited on two different days (within 36 hours). Therefore, if the Colosseum is chosen either as one of the first two sites visited for free, or as one of the sites visited at a reduced price ticket, then the archaeological area of the Roman Forum and the Palatine Hill can be visited on the following day, as long it falls within the card’s period of validity. In the meantime, the card can be used to visit other sites of your choice.

      PLEASE NOTE: the Roman Forum and the Palatine Hill are located in the same archaeological area and count as one admission, therefore if you use the pass to get in once, it cannot be used again for the same site/area (see also FAQ 2.5).

    11. Would a person, travelling with me or my group, need not to buy the 72h or 48h Roma Pass Card, could he/she enter with me without lining up?

      People travelling with 72h and 48h Roma Pass holders and being entitled to a free or reduced entrance ticket must as well line up to the ticket office, except for the Coliseum where people entitled to a free or reduced entrance ticket can access accompanied by 72h and 48h Roma Pass holders, through the security checks dedicated to GROUPS and withdraw their free tickets or buy their reduced tickets at the “groups/reserved” window. 72h and 48h Roma Pass holders wishing to visit more museums with a reduced ticket, after the first two free visits or the first free visit according to the type of Roma Pass they bought, will have to address to the ticket office in order to buy the museum tickets (also see FAQ 1.3).

    12. What if the card doesn’t work?

      Any malfunction of the card can be verified at the Tourist Information Points (PIT), which are also the only ones that can replace a broken card. The card is not refundable or replaced for any reason. Please note that the card is not replaced in case of damage due to negligence.

  3. Museums opening time, free entrances and reductions
    1. Are the museums and/or archaeological sites closed on certain days of the week?

      As a rule, the museums and archaeological sites that are part of the Roma Pass 72 Hours and Roma Pass 48 Hours circuit are CLOSED ON MONDAYS, with the exception of Colosseo, Mercati di Traiano, Musei Capitolini, Museo dell’Ara Pacis e Terme di Caracalla. Almost all the museums are usually closed on December 25th, January 1st and May 1st . Please check the official webpage of the museums and the other sites on the circuit to get updated information on special closings and/or opening hours scheduled during the year.

      Therefore, it is never possible to extend the cards duration on the claim that the card was unusable on a Monday, or on December 25th, January 1st, May 1st or other special closing days (see also FAQ 2.4).

    2. When is it not worthwhile to purchase the Roma Pass 72 Hours and/or the Roma Pass 48 Hours and are there concessions for diversely able visitors and students?

      Purchasing the cards is not advisable when you fall under one of the categories of visitors already eligible for free entry. Click here to download the “Summary of the rules and regulations governing entry to museums and archaeological sites”. You can also visit the official website of the museum or site you intend to visit (see also FAQ 1.7).

      Disabled citizens, plus a family member or another accompanying person, are entitled to free entrance, after demonstrating that they are registered with their local socio-medical assistance services, as stated in the “Summary of the rules and regulations governing entry to museums and archaeological sites”.

      Click here to download the “Summary of the rules and regulations governing entry to museums and archaeological sites”, which includes student discounts. You can also check the official website of the museum or site you intend to visit.

      At the national museums and archaeological sites (Colosseum included) are allowed free admission to all on the first Sunday of each month, in the absence of an exhibition of a separate and distinct business including the spaces in which they are held exhibitions.

    3. Is public transportation (bus and subway) free for children?

      Children, under the age of ten ride free of charge. For more info and details, see the official website of the public transportation company: www.atac.roma.it.

    4. Can I check the entrance fees of all museums included in the Roma Pass 72 Hours or Roma Pass 48 Hours to choose which one is more convenient for me?

      Yes. On the Roma Pass website you can download a document which lists the ordinary admission fees of all the museums included in the Roma Pass 72 Hours / Roma Pass 48 Hours.

      Please note: fees refer to the ordinary admission fees of the museums; during cultural events and exhibitions, the price of tickets may vary. Some temporary exhibitions may have an added cost to the ticket, even for visitors entitled to gratuity. Always check, at the time of your visit, the fee of the museum you wish to visit on the official website.

  4. Purchase of Roma Pass and/or Roma Pass 48 hours
    1. Where and how it is possible to purchase Roma Pass 72 Hours and Roma Pass 48 Hours?

      The cards can be purchased:

      • Online, following the easy steps described on the website www.romapass.it. For security reasons, it is possible to purchase online a maximum of 4 Roma Pass 72 Hours and/or Roma Pass 48 Hours. The cards can be collected at one of the Tourist Information Points (PIT) ONLY 24 hours after the purchase date to allow credit between of banking systems. It is possible to make, from the same computer, only one transaction a day - any 24 hours. It will be possible to make another purchase at the end of this term (see also FAQ 5.1);
      • By calling the Call Centre +39 060608. In order to purchase Roma Pass 72 Hours and/or Roma Pass 48 Hours through our call centre you need a valid email address and a credit card (Visa and/or MasterCard). Purchase conditions are the same provided by the online e-commerce system. A necessary condition for the purchase of the card through our operators is to disclose some personal data, a credit card number, the password and any security code provided by bank (security code, verified by visa, etc). Personal bank details are protected by the online e-commerce system used for the transaction.
      • At the Tourist Information Points (Punti Informativi Turistici, PITs) of the City of Rome:
        • PIT Auditorium (replace PIT Castel S. Angelo), c/o Auditorium della Conciliazione - Via della Conciliazione 4, 8.30am - 6.00pm.
        • PIT Ciampino, Aeroporto G.B. Pastine - External area International Arrivals, 8.30am - 6.00pm.
        • PIT Cinque Lune, Piazza delle Cinque Lune (Piazza Navona), 9.30am - 7.00pm.
        • PIT Fiumicino, Aeroporto Leonardo Da Vinci - International Arrivals - Terminal T3, 8.00am - 8.45pm.
        • PIT Fori Imperiali, Visitor Center Via dei Fori Imperiali. 15-30 June: 9.00am – 8.30pm – 01 July-31 August: 9.00am – 9.30 pm – 01-15 September: 9.00am-8.30pm – 16 September-31 December: 9.30am-7.00pm.
        • PIT Minghetti, Via Marco Minghetti (corner to Via del Corso), 9.30am - 7.00pm.
        • PIT Nazionale, Via Nazionale (Palazzo delle Esposizioni), 9.30am - 7.00pm.
        • PIT Sonnino, Piazza Sidney Sonnino (Trastevere). 10.30am - 8.00pm.
        • PIT Termini, Stazione Termini - Via Giovanni Giolitti, 34, platform 24. 8.00am - 6.45pm.
        • PIT Tiburtina, Stazione Tiburtina (next opening).

      Only Roma Pass 72 Hours can be purchased at the following points of sales:

      • All participating Museums and sites;
      • Scuderie del Quirinale, Via XXIV Maggio, 16;
      • Palazzo delle Esposizioni, Via Nazionale 194;
      • ATAC - Subway ticket office (opening hours: Monday to Saturday from 7.00 am to 8.00 pm - Sundays and public holydays from 8.00 am to 8.00 pm):
        • Metro A: Anagnina, Battistini, Lepanto, Ottaviano, Spagna;
        • Metro B: Laurentina, Eur Fermi, Ponte Mammolo, Termini;
        • Metro B1: Conca d’Oro;
        • Ferrovia Roma-Viterbo: Piazzale Flaminio;
        • Roma - Lido: Porta San Paolo.
      • Trenitalia Ticket Offices in Roma Termini, Roma Tiburtina, Milano Centrale, Napoli Centrale, Firenze S.M.N., Venezia SL, Salerno, Bologna Centrale, Bari, Lecce, Verona PN, Torino PN and in FRECCIAClub, where locally present.
      • Private sellers and Tour Operators.
    2. Can Roma Pass 72 Hours and/or Roma Pass 48 Hours Card purchased at a Tourist Information Point (PIT) be paid by credit cards?

      Yes, it is possible.

    3. Is there a limit date to use a purchased card?

      Once purchased, the cards can be used by the holder at any time, within the date of a possible change in the selling price or in the services included in the cards, within 8 months from the purchase date.

  5. Online purchase (www.romapass.it) and collection
    1. How many cards may be purchased online? Where and when is it possible to pick up online purchased cards?

      For security reasons, it is possible to buy online a maximum of 4 Roma Pass 72 Hours and/or Roma Pass 48 Hours for each transaction. It is possible to make, from the same computer, only one transaction a day - any 24 hours. It will be possible to make another purchase at the end of this term (see also FAQ 4.1).

      All cards purchased online must be collected at one of Rome’s Tourist Information Point (PIT). When purchasing your card on www.romapass.it you will be able to choose a collection point within the list of PITs and the date of collection.

    2. Until when is it to purchase Roma Pass 72 Hours and/or Roma Pass 48 Hours online and is there a time limit to collect online purchased cards?

      The card can be collected ONLY 24 hours after the purchase date onwards to allow the credit/deposit between banking system. After collection, the card may be used immediately.

      Online purchased cards remain at the selected Tourist Information Point (PIT) for a maximum period of six months, or anyway within the date of a possible change in the selling price or in the services included in the card itself. At the end of this period, the card won’t be available anymore; in this case there will be no reimbursement. (see also FAQ 8.1 and 8.2).

    3. Is there a limit date to use an online purchased card after its collection?

      Once purchased and collected, the cards can be used by the holder at any time, within the date of a possible change in the selling price or in the services included in the cards.

    4. Is it possible to change date and/or collection point and/or name indicated during the online purchase?

      Yes, it is possible to change date and/or collection point for online purchased cards. It is advisable to send an e-mail to info@romapass.it to notify the change: if you fail to do so or you don’t have enough advance time to notify your change, simply go to any Tourist Information Point. You don’t need a new confirmation code. Cards must be collected within 6 months from the date indicated during the online purchase.

      Personal data of the person indicated during the online purchase must match those of the person collecting the Roma Pass 72 Hours or the Roma Pass 48 Hours. Proof of identity (ID or Passport) will be required at the time of delivery.

      If the person who picks up the Roma Pass 72 Hours (or the Roma Pass 48 Hours) is different from the one whose name has been registered at the moment of the purchase, it is necessary to submit a photocopy of the ID and an authorization letter signed by the person who was originally supposed to collect the card (see also FAQ 8.1 and 8.2).

    5. Can Roma Pass 72 Hours and/or Roma Pass 48 Hours cards purchased online be received by mail or express courier?

      No, it is not possible to deliver online purchased cards by mail or express courier. They must be picked up at the Tourist Information Point (PIT) selected at the time of the purchase or at another Information Point (see also FAQ 4.1 and 5.8).

    6. Are the Tourist Information Points (PIT) always open for the pick-up of Roma Pass 72 Hours and/or Roma Pass 48 Hours purchased online?

      The tourist information points are open from Monday to Sunday, 365 days a year. They are situated throughout the City’s historic downtown area, as well as in the main terminals servicing tourists to Rome.

      Online purchased cards must be collected during the PIT opening times. Please, check the office hours and addresses on the web page http://www.turismoroma.it/info_viaggio/pit?lang=en to avoid arriving to pick up your Card during closing time.

    7. I followed the instructions for the online purchase of a Roma Pass 72 Hours and/or Roma Pass 48 Hours, but I did not receive a confirmation email. What should I do?

      If your bank account gets charged for the purchase, it means that the transaction was successful and you don’t need to repeat the operation. If you do not receive a confirmation mail, but the bank account was charged, please send an email to info@romapass.it. We will check our system records and give feedback as soon as possible.

    8. Can I purchase Roma Pass 72 hours (or Roma Pass 48 Hours) for someone else?

      Yes, during the purchase process you are asked to provide the personal details of the person who collects the card/s. Only that person can collect the Roma Pass 72 Hours and/or Roma Pass 48 Hours. Therefore, the name of the person who collects the cards can be different from the one who made the transaction.

      If the person who picks up the Roma Pass 72 Hours (or the Roma Pass 48 Hours) is different from the one whose name has been registered at the moment of the purchase, it is necessary to submit a photocopy of the ID and an authorization letter signed by the person who was originally supposed to collect the card (see also FAQ 8.1 and 8.2).

    9. Which credit cards can I use to pay for my Roma Pass 72 Hours and/or Roma Pass 48 Hours?

      We accept Visa and MasterCard.

    10. Is the price of the card different if purchased online or at points of sale?

      No, the price of the Roma Pass 72 Hours and Roma Pass 48 Hours is the same whether you purchase them online or at points of sale.

  6. Tour operators
    1. Do tour operators purchasing Roma Pass 72 Hours and/or Roma Pass 48 Hours cards receive discounts?

      For information on discounts offered to travel agencies or tour operators and to become sellers of the cards, please contact us by e-mail: info@romapass.it.

  7. Reservations
    1. For which museums it is necessary to make a reservation?

      For the Borghese Gallery and Palazzo Valentini (Domus Romane), booking is required also for Roma Pass 72 Hours and/or Roma Pass 48 Hours holders. Reservations are not required for any other museums, though it is highly recommended that school or tourist groups make reservations, in order to facilitate entry to museums.

      For reservations to the Borghese Gallery and/or Domus Romane/Palazzo Valentini, please call +39 06 32810 (open Monday to Friday, 9:00 am to 6:00 pm – Saturdays, 9:00 am to 1:00 pm). Bookings can be made directly from the visitor’s home country, even before purchasing the card. Please note: it is not possible to make an online reservation without prepaying the ticket. If you intend to visit the museum / site with your Roma Pass 72 Hours or Roma Pass 48 Hours, you must make your reservation on the phone, by calling +39 0632810.

    2. Do children and/or other categories of visitors who enter free of charge have to make reservations for the Borghese Gallery and for Domus Romane/Palazzo Valentini?

      Yes. Reservations for the Borghese Gallery and/or for Domus Romane/Palazzo Valentini, are required also for children and for all the categories of visitors exempt from paying admission fees.

    3. Is the reservation for the Borghese Gallery and for Domus Romane/Palazzo Valentini, free of charge for Roma Pass 72 Hours and/or Roma Pass 48 Hours holders?

      The reservation is free of charge only if the Card is being used for one of the first two free admissions (Roma Pass 72 Hours) or for the first admission (Roma Pass 48 Hours). If the Roma Pass 72 Hours and/or Roma Pass 48 Hours is being used to visit the Borghese Gallery and/or for Domus Romane/Palazzo Valentini, as one of the reduced price admissions following the first two (for Roma Pass 72 Hours) or following the first one (for Roma Pass 48 Hours), then the visitor must add the reservation fee to the reduced price ticket.

  8. Reimbursements
    1. Is it possible to request reimbursement of Roma Pass 72 Hours and/or Roma Pass 48 Hours?

      No, reimbursement of Roma Pass 72 Hours and/or Roma Pass 48 Hours is never allowed.

      No refunds will be issued: in case the users change their plans, even if the card has not been used; in case of total or partial closure of some services/sites included in the card; in case of events or circumstances beyond our control or dependent on third parties; in case of union meetings or strikes; in case of Acts of God; in any other case or circumstance not indicated in this list.

      All cards purchased online can be collected ONLY 24 HOURS AFTER the date of purchase (minimum time required to process your payment). No refund will be issued for wrong early withdrawal. No refunds will be issued, also, for online purchased cards which will be not picked up within the given time frame, that is to say 6 months from the collection date indicated during the online purchase, or within the date of a possible change in the selling price or in the services included in the card itself (see FAQ 5.2).

    2. If I am unable to come to Rome, but have already purchased the Card online, can I give the purchased Card to another person?

      Yes. All you have to do is communicate the change by sending an e-mail to the address info@romapass.it, indicating the name of the new holder of the Card, plus the Card withdrawal code, and specifying, if necessary, any change in the date and/or Tourist Information Point (PIT) for the pick-up of the Card.

      If the person who picks up the Roma Pass 72 Hours (or the Roma Pass 48 Hours) is different from the one whose name has been registered at the moment of the purchase, it is necessary to submit a photocopy of the ID and an authorization letter signed by the person who was originally supposed to collect the card (see also FAQ 4.2 and 7.1).

    3. If I own an unused Roma Pass 72 Hours or Roma Pass 48 Hours, is it possible to make it over to another person?

      Yes, it is possible to make over a purchased but unused card to another person.

      In any case, the card has to be used within the date of a possible change in the selling price or in the services included in the card.

    4. What should I do when my card is damaged, lost or stolen?

      Unfortunately, there is nothing to do. The system does not allow us to suspend or block the card, and for this reason we can’t offer any refunds, credits, or replacements.

For further Info and/or for assistance, please send an email to info@romapass.it.

  • Comune di Roma
  • Ministero dei beni e delle attività culturali e del turismo
  • atac

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