FAQ Rome Pass and Rome & Più Pass

What to know about the Cards
1. What are the differences between the two Cards, how large is the area in which they can be used, what forms of transportation can be taken and how can they be activated?
  The Rome Pass covers the museums and archaeological sites found in the territory of the City of Rome and includes public transportation within Rome’s railway ring (zone A). Holders of the Pass can use the public transportation system within the City of Rome for 3 days, but only on municipal ATAC lines (ATAC buses, the A and B subway lines, the following Met.Ro train lines: Rome - Ostia, Rome – Viterbo, in the section between Rome and the Sacrofano station, and Roma – Pantano;) Trenitalia and Cotral lines are not included.
  
  The card that work on a RFID system (Radio Frequency Identification) shouldn't be validated at all, thus it shouldn't be inserted and stamped, it simply have to be passed above the yellow circled sensor of the machines themselves (On buses and metro turnstiles). The green light indicates that the use has been correctly registered.
  
  The Rome&Più Pass also covers a number of museums and archaeological sites in the surrounding province, and includes public transportation throughout the Province of Rome (zones A and B). The pass is valid for 3 days on the public transport system in the City of Rome and the surrounding province: ATAC, A and B subway lines, Me.tro trains, Cotral extra-urban buses, Trenitalia reguional trains – 2nd class, FR1 train, only as far as the Fiera di Roma station.
  
  The card that work on a RFID system (Radio Frequency Identification) shouldn't be validated at all, thus it shouldn't be inserted and stamped, it simply have to be passed above the yellow circled sensor of the machines themselves (On buses and metro turnstiles). The green light indicates that the use has been correctly registered.
  
  For the full list of museums and archaeological sites included in the Rome Pass, consult the section MUSEUMS. For events, consult the section EVENTS.
  
  For a list of the additional museums and archaeological sites covered by the Rome&Più Pass, see the item “in the province” of the section MUSEUMS OF THE CIRCUIT. For events, consult the heading “in the province” in the section PARTICIPATING EVENTS.
  
  CONNECTIONS TO AND FROM AIRPORTS (Leonardo Express train, FR1 train, local urban services) ARE NOT COVERED BY THE TWO CARDS.
  
  The activation procedure is the same for both Cards:
  - The overleaf form must be filled with name, surname and validation date
  - the card is valid for three days and is activated at the time of the first entry to the museums/sites, or at the first journey on public transport, up until midnight of the third day, including the day of the activation
  - It is validated on the first visited site/museum or the first journey on the city’s public transport network
  - Direct access for the first 2 sites. From the 3rd site onwards please apply to the ticket office for discount;
  - It must be produced along with your identity papers when required by the staff in charge.
2. Is transportation between the Fiumicino and/or Ciampino Airports and Termini Station and/or downtown area covered by the Rome Pass and/or the Rome & Più?
  CONNECTIONS TO AND FROM AIRPORTS (Leonardo Express train, FR1 train, local urban services) ARE NOT COVERED BY THE TWO CARDS.
  
  There are numerous options for travelling between the airports and downtown Rome. To view the full selection, click on the following links:
  - to/from the Fiumicino Airport;
  - to/from the Ciampino Airport.
3. Can holders of the Rome Pass or Rome & Più Pass avoid standing on line?
  At the Coliseum, there is a special turnstile that allows holders of the Card to enter the monument without waiting on line.
  
  When you present the Card at the ticket windows of the other museums and/or archaeological sites, you are entitled to skip the line.
  
  If the Museum you wish to visit is not covered by the first two free entries, then you must wait on line, because you are using a discounted ticket that has to be picked up and paid for at the ticket window.
4. Are the Vatican Museums part of the circuit of museums that can be visited with the Rome Pass and/or Rome & Più Pass?
  No. The Vatican Museums (including the Sistine Chapel) are not part of the circuit of museums that can be visited with the Rome Pass and/or the Rome & Più Pass.
Use
1. Do the Rome Pass and/or the Rome & Più Pass have to be used in the first three days following the date of activation?
  Yes. The card is validated at the time of the first visited site/museum or the first journey on the city’s public transport network and it must be used during the first three days following activation. It expires at midnight of the third day of validity.
  
  The card that work on a RFID system (Radio Frequency Identification) shouldn't be validated at all, thus it shouldn't be inserted and stamped, it simply have to be passed above the yellow circled sensor of the machines themselves (On buses and metro turnstiles). The green light indicates that the use has been correctly registered.
2. Do the free entries necessarily have to be the first two entries and what discounts can be received at affiliated museums and/or sites after the first two free entries?
  Yes. The free entries to museums and/or sites affiliated with the Rome Pass must be the first two entries used.
  
  From the third entry on, you pay the price of a discounted ticket to the museum/site visited. Click here to download the list of ticket prices and discounts.
3. If there a way of controlling how many entries have already been made with a Rome Pass and/or Rome & Più Pass?
  Yes. The Card works on a RFID system (Radio Frequency Identification) that can be read at the ticket windows of the museums affiliated with the circuit. Simply ask the ticket-window operator to check the state of the card, and you can find out how many entries have already been made and how many sites have been visited.
4. Can the validity of the Rome Pass and/or Rome & Più Pass be extended?
  No, that is not possible. The card expires at midnight of the third day, counting from the date of activation.
  
  Please keep in mind that most museums and archaeological sites in Rome are closed on Monday, therefore if the bearer validates the card on Saturday it will expire on Monday at midnight, and there will be no possibility to extend its duration for an extra day on the claim that the card was unusable on Monday. (Also see the answer to the question n. 3.1)
5. If a museum or an archaeological site has a combined entry arrangement, does the visit count as only one entry and which museums and/or archaeological sites have combined entry arrangements?
  Yes. Wherever there is a combined entry arrangement, this counts as a single entry and includes any event/exposition being held at the site at the time of the visit. This is the case, for example, with the Coliseum (where entry includes the Coliseum, the Roman Forum and the Palatine).
  
  Museums and/or archaeological sites with combined entry are:
  - COLISEUM: Coliseum, Roman Forum, Palatine.
  - MACRO: Macro and Macro Future.
  - PLANETARIUM: Planetarium and Museum of Astronomy
  - APPIA ANTICA: The Mausoleum of Cecilia Metella, the Baths of Caracalla and the Villa of the Quintili.
  - THE ROMAN NATIONAL MUSEUM: The Crypta Balbi, the Palazzo Altemps, the Palazzo Massimo, the Baths of Diocletian.
6. When the ticket used for a combined entry is valid for more than a day, can it be used during the three days in which the Card is valid?
  Yes. One of the museums covered by the combined entry arrangement can be visited on the first day that the Rome Pass and/or Rome & Più Pass is activated. Then the other sites included in the combination can be visited on the remaining days.
  
  For example, with the entry ticket to the Coliseum, the three sites included in the entry can be visited on three different days. Therefore, if the Coliseum is chosen either as one of the first two sites visited for free, or as one of the sites visited at a discounted rate, then the Forum and the Palatine can be visited on different days (as long as the days fall within the Card’s period of validity), while, during the same period, the Card can be used to visit other sites.
7. What if someone in my group doesn’t need to buy the Roma Pass? Can s/he avoid queuing?
  If a person who does not need to buy a Roma Pass and is entitled to free admission, s/he can have access to the museum and/or archaeological site with the Roma Pass holder, avoiding the queue where permitted. If someone is entitled to a reduction of the entrance fee, s/he must buy the ticket at the Ticket Office. The same applies to the Roma Pass holders who wish to use their card from the third museum and/or archaeological site on.
Museums opening time, free entrances and reductions
1. Are the museums and/or archaeological sites closed on certain days of the week?
  As a rule, the museums and archaeological sites that are part of the Rome Pass and Rome & Più Pass circuit are CLOSED ON MONDAYS, except for the Coliseum and Terme di Caracalla. It is best to consult the official internet sites of the museums and the other sites on the circuit to obtain updated information on special closing and/or opening hours scheduled during the year.
  
  Please keep in mind that most museums and archaeological sites in Rome are closed on Monday, therefore if the bearer validates the card on Saturday it will expire on Monday at midnight, and there will be no possibility to extend its duration for an extra day on the claim that the card was unusable on Monday. (Also see the answer to the question n. 2.4)
2. When is it not worthwhile to purchase the Rome Pass and/or the Rome & Più Pass and are there concessions for diversely able visitors and students?
  Purchase the cards is not advisable when you fall under one of the categories of visitors already eligible for free entry. Click here to download the “Summary of the rules and regulations governing entry to museums and archaeological sites”. You can also consult the official internet site of the museum or site you intend to visit.
  
  Diversely able citizens of the European Union, plus a family member or another accompanying individual, are entitled to enter free, after demonstrating that they are registered with their local socio-medical assistance services, as stated in the “Summary of the rules and regulations governing entry to museums and archaeological sites”.
  
  Click here to download the “Summary of the rules and regulations governing entry to museums and archaeological sites”, which includes students discounts. You can also consult the official internet site of the museum or site you intend to visit.
3. Is public transportation (bus and subway) free for children?
  Children under the age of ten ride free of charge. For more details, see the official website of the public-transportation department www.atac.roma.it.
4. Can I see the entrance fees of all the museums of the Roma Pass system to choose which is more convenient for me?
  Yes. On the Roma Pass website you can download a document which lists the ordinary entrance fees of all the museums included in the Roma Pass system.
  
  Please note: fees refer to the ordinary price of the museums; during cultural events and exhibitions, the price of tickets may vary. Some temporary exhibitions may have an added cost to the ticket, even for visitors entitled to gratuity. Always check, at the time of your visit, the fee of the museum you wish to visit on the official website.
Purchase and collection
1. How far ahead the Rome Pass and/or Rome & Più Pass must be purchased when buying them online and how much time is there available to pick them up?
  It is possible to purchase the cards online at least until a day before picking them up.
  
  Cards purchased online remain at the Tourist Information Point (PIT) selected for a maximum period of six months, though not beyond the date of validity of the Card itself. (Also see the answer to the question n. 7.1 and 7.2)
2. Can I purchase two Rome Pass and/or Rome & Più Pass cards with different periods of validity and pick them up on the same day and on a date and/or place and/or name other than the one selected at the time of purchase?
  Yes. When you purchase the Cards online, you are asked to select a place and date and for pick-up. Once the Cards have been picked up, they can be activated whenever you wish (the important thing is that the date of activation come before the expire date of the Card).
  
  It is possible to change date, place and name for pick up. You must send an e-mail to info@romapass.it communicating the change in the pick-up date, and/or place and/or name. There is no need for a new pick-up code.
  
  The data must match those of the person collecting the Roma Pass. Proof of identity (ID or Passport) will be required at the time of delivery.
  
  If the person withdrawing the Roma Pass is different from the one whose name has been typed in at the moment of the purchase, you must submit a photocopy of the ID and an authorization letter signed by the person who originally was supposed to collect the card. (Also see the answer to the question: n. 7.1 and 7.2)
  
  Cards purchased online remain available at the selected information point for a maximum period of six months, though never beyond the date of validity of the Card.
3. Can Rome Pass and/or Rome & Più Pass cards purchased online be received by mail and how and where can the cards be purchased?
  Cards purchased on line cannot be sent by mail. They must be picked up at the Tourist Information Point (PIT) selected at the time of the purchase or at another Information Point, following communication of the change of pick-up site via an e-mail sent to info@romapass.it. (Also see the answer to the question n. 4.2)
  
  Both Cards can be purchased:
  - online, from the official site www.romapass.it;
  - by contacting the Call Center 0039 060608 (max of 50 cards, possible means of payment: American Express, Visa or Mastercard credit cards);
  - at the following sales points:
    1. all the museums and sites of the circuit;
    2. the Tourist Information Points of the City of Rome:
      
      PIT Castel S. Angelo, Lungotevere Vaticano (Piazza Pia). From 9:00 am to 6:30 pm;
      
      PIT Ciampino, G.B.Pastine Airport – International Arrivals, baggage pick-up area. From 9:00 am to 6:00 pm;
      
      PIT Cinque Lune, Piazza delle Cinque Lune (Piazza Navona). From 9:00 am to 6:30 pm;
      
      PIT Fiumicino, Leonardo Da Vinci Airport – International Arrivals, Terminal 3. From 9:00 am to 6:30 pm;
      
      PIT Minghetti, Via Marco Minghetti (corner of Via del Corso). From 9:00 am to 6:30 pm;
      
      PIT Nazionale, Via Nazionale (Palazzo delle Esposizioni). From 9:00 am to 6:30 pm;
      
      PIT Ostia, Lungomare Paolo Toscanelli. From 9:00 am to 6:30 pm;
      
      PIT Santa Maria Maggiore, Via dell’Olmata. From 9:00 am to 6:30 pm;
      
      PIT Termini, Termini Station - Via Giovanni Giolitti, 34. From 8:00 am to 9:00 pm;
      
      PIT Trastevere, Piazza Sidney Sonnino. From 9:00 am to 6:30 pm.
    3. Complesso del Vittoriano, Via di San Pietro in Carcere;
    4. I Fori di Roma. La storia, le storie. Exposition/Information Centre - Via dei Fori Imperiali,
    5. Scuderie del Quirinale, Via XXIV Maggio, 16;
    6. Palazzo delle Esposizioni, Via Nazionale 194
4. Can Rome Pass and/or Rome & Più Pass Card purchased at a Tourist Information Point (PIT) be paid by credit cards?
  Yes, it is possible.
5. Are the Tourist Information Points (PIT) always open for pick-up of the Rome Pass and/or Rome & Più Pass?
  The tourist information points are open 365 days a year, from Monday to Sunday. They are situated throughout the City’s historic downtown area, as well as in the main terminals servicing tourists to Rome.
  It is best to check the office hours and addresses on the page: www.turismoroma.it/vivi_roma/punti_informativi_turistici to avoid arriving to pick up your Card during closing time.
6. Can you change the collection date and/or location and how?
  Yes, you can collect your online order on a different date and/or in a collection location, different from the one you chose during the ordering process. (See FAQ 4.2) Your online order is available at the chosen collection point for six months and no later than the date of expiry of the card. However, it is advisable to send e-mail to info@romapass.it to notify the change: if you fail to do so or you don’t have enough advance time to notify your change, simply go to any of the Information Points. You don’t need a new confirmation code. The data must match those of the person collecting the Roma Pass. Proof of identity is required to collect the card. If the name of the person withdrawing the Roma Pass is different from the one registered on the order, when collecting the cards you must submit a signed photocopy of the document and an authorization letter of the person indicated at the time of purchase. (See also FAQ 7.1 and 7.2)
7. I followed the instructions to purchase the Roma Pass, but I did not receive a confirmation email. What should I do?
  If your bank account gets charged for the purchase, it means that the transaction was successful and you don’t need to repeat the operation. If you do not receive a confirmation mail, but the bank account is charged, please send an email to info@romapass.it. We will check our system records and give feedback as soon as possible.
8. Can I purchase the Roma Pass for someone else?
  Yes, during the purchase process you are asked to provide the personal details of the person who collects the card/s. Only that person can collect the Roma Passes. Therefore, the name of the person who collects the cards can be different from the one who made the transaction.
  
  The data must match those of the person collecting the Roma Pass. Proof of identity is required to collect the card. If the name of the person withdrawing the Roma Pass is different from the one registered on the order, when collecting the cards you must submit a signed photocopy of the document and an authorization letter of the person indicated at the time of purchase. (See also FAQ 7.1 and 7.2)
9. Which credit cards can I use to pay for my Roma Pass?
  We accept Visa and MasterCard.
Tour Operators
1. Tour operators purchasing Rome Pass and/or Rome & Più Pass cards receive discounts?
  For information on any discounts offered to travel agencies or tour operators, contact the e-mail address info@romapass.it.
Reservations
1. For which museums do reservations have to be made?
  For the Borghese Gallery, reservations must be made even by holders of the Rome Pass and/or Rome & Più Pass. Reservations are not required for any other museums, though it is highly recommended that school or tourist groups make reservations, in order to facilitate entry to museums.
  
  For reservations to the Borghese Gallery, you must contact its call centre at the number 0039 06 32810 (open Monday to Friday, 9:00 am to 6:00 pm – Saturdays 9:00 am to 1:00 pm). The reservation can be made directly from the visitor’s home country, even if the visitor has not yet acquired the Card.
2. Do children and/or other categories of visitors who enter free of charge have to make reservations for the Borghese Gallery?
  Yes. Reservations for entry to the Borghese Gallery are obligatory also for children and for all the categories of visitors exempted from paying the entry fee.
3. To holders of Rome Pass and/or Rome & Più Pass, is the reservation for the Borghese Gallery free of charge?
  The reservation is free of charge only if the Card is being used for one of the first two free entries. If the Rome Pass and/or Rome & Più Pass is being used to visit the Borghese Gallery as one of the discounted entries following the first two, then the visitor must add the reservation to the discounted rate.
Reimbursements
1. Under what circumstances can I request reimbursement of the Rome Pass and/or Rome & Più Pass?
  In cases users change their plans, there is no refund for the price of the Card, even if it has not been used. (Also see the answer to the question: n. 4.2 and 7.2)
2. If I am unable to come to Rome, but have already purchased the Card online, can I give the purchased Card to another person?
  Yes. All you have to do is communicate the change by sending an e-mail to the address info@romapass.it, indicating the name of the new holder of the Card, plus the Card withdrawal code, and specifying, if necessary, any change in the date and/or Tourist Information Point (PIT) for the pick-up of the Card.
  
  If the person withdrawing the Roma Pass is different from the one whose name has been typed in at the moment of the purchase, you must submit a photocopy of the ID and an authorization letter signed by the person who originally was supposed to collect the card. (Also see the answer to the question n. 4.2 and 7.1)