FAQ Rome Pass and Rome & Più Pass

What to know about the Cards
1. What are the differences between the two Cards, how large is the area in which they can be used, what forms of transportation can be taken and how can they be activated?
  Roma Pass includes museums and archaeological sites located in the area of the City of Rome and public transportation within Rome’s railway ring (zone A). Roma Pass Holders can use the public transportation system within the City of Rome for 3 days, please note: only public transport is included in the card. It allows free use of the city’s public transport network. Valid until midnight of the third day inclusive that of the first validation for ATAC public transport (bus, metro and railway lines Roma -Lido, Roma Flaminio Piazza del Popolo-Viterbo, Roma-Giardinetti), within the territory of the Municipality of Rome. All special connections tpl Atac, the railway lines Trenitalia FR, the connection Tiburtina/Termini/Fiumicino airport, the connection Trenitalia “No stop” Roma Termini-Fiumicino Aeroporto (Leonardo Express) and all connections to and from Fiumicino and Ciampino Aeroporto are not included.
  
  The card works on a RFID (Radio Frequency Identification) system and needs not to be validated, i.e. it should not be inserted and stamped. Simply touch your card on the yellow reader to get through buses and metro trains. A Green light indicates that the card was read correctly.
  
  For the full list of museums and archaeological sites included in the Roma Pass, please visit the MUSEUMS section. For events, please visit the EVENTS AND SERVICES section.
  
  The Roma&Più Pass includes all the museums and archaeological sites in the Roma Pass and a number of museums and archaeological sites located in part of the the province of Rome, and public transportation throughout part of the Province of Rome (A and B zones). The pass is valid for 3 days on the public transport system in the City of Rome and part of the surrounding Province. It can be used on buses, trams, on CO.TRAL S.p.a bus, on Roma–Lido, Roma–Viterbo, and Roma–Giardinetti metropolitan trains, on A and B metro underground lines, on Trenitalia S.p.a trains (II class), on FR1 metropolitan train (only to Fiera di Roma station). All special connections: Atac tpl, Roma Tiburtina/Termini-Fiumicino Aeroporto; Cotral buses, Trenitalia Roma Termini-Fiumicino Aeroporto (Leonardo Express) “No stop” train and all connections to and from Fiumicino and Ciampino Aeroporto are not included (zone B).
  
  Roma&Più Pass comes with two card/tickets: the Roma&Più card, used to visit museums/archaeological sites, and the Roma&Più Pass Transport, the ticket for the public transport system as described above.
  
  The Roma&Più card works on a RFID (Radio Frequency Identification) system and can be read at the ticket windows of the museums affiliated with the network. Simply ask the ticket-window operator to check the state of the card, and you can find out how many admissions have already been made and how many sites have been visited.
  
  The Roma&Più Pass Transport is a ticket that needs to be validated on buses and metro turnstiles.
  
  For a list of the additional museums and archaeological sites included in the Roma&Più Pass, see the item “with Roma&Più Pass” of the MUSEUMS section. For events, consult the heading “with Roma&Più Pass” in the EVENTS AND SERVICES section.
  
  CONNECTIONS TO AND FROM AIRPORTS (Leonardo Express train, FR1 metropolitan train, local urban services) ARE NOT INCLUDED IN THE TWO CARDS.
  
  The activation procedure is the same for both Cards:
  - The overleaf form must be filled with name, surname and validation date;
  - The card is valid for three days and is activated at the time of the first admission at the museums/sites of your choice and/or at the first ride on public transport, up until midnight of the third day, including the day of the activation;
  - Direct access to the first 2 sites. From the 3rd site onwards please apply to the ticket office for the concessionary tickets;
  - It must be produced along with your identity papers when required by the staff in charge.
2. Is transportation between the Fiumicino and/or Ciampino Airports and Termini Station and/or downtown area covered by the Roma Pass and/or the Roma&Più Pass?
  CONNECTIONS TO AND FROM AIRPORTS (Leonardo Express train, FR1 train, local urban services) ARE NOT INCLUDED IN THE TWO CARDS. Validity Limit of the Roma Pass.
  
  There are numerous options for travelling between the airports and downtown Rome. To view the full selection, click on the following links:
  - to/from the Fiumicino Airport;
  - to/from the Ciampino Airport.
3. Can Roma Pass or Roma&Più Pass holders avoid standing in line?
  If you are using your card for the first two museums and/or archaeological sites of your choice, you are entitled to skip the line. However, from the third admission onwards, you must wait on line, because you are using a concessionary ticket that has to be picked up and paid for at the ticket window.
  
  If a person accompanying a Roma Pass card holder is entitled to free admission (and therefore does not need to buy a Roma Pass), s/he should still get a free ticket and thus line up at the ticket office.
  
  Please note: at the Coliseum, there is a special turnstile that allows card holders to access the monument without waiting in line. A person entitled to gratuity accompanying a Roma Pass card holder, in order to enter the monument, should get a free ticket. S/he could have access to the site using the reserved/groups entrance, thus avoiding the long queue.
4. Are the Vatican Museums part of the network of museums that can be visited with the Roma Pass and/or Roma&Più Pass?
  No. The Vatican Museums (including the Sistine Chapel) are not part of the circuit of museums that can be visited with the Roma Pass and/or the Roma&Più Pass.
5. How can I check the full list of museums/archaeological sites and all the discounts offered by Roma Pass and/or Roma&Più Pass?
  For the full list of museums and archaeological sites included in the Roma Pass, please visit the MUSEUMS section . For the events, please visit the EVENTS AND SERVICES section .
  
  For a list of the additional museums and archaeological sites included in the Roma&Più Pass, visit the “with Roma&Più Pass” heading of the MUSEUMS section. For events, visit the “with Roma&Più Pass” heading in the EVENTS AND SERVICES section.
6. If there is an exhibition held at the museum, is it included in the admission?
  Yes, if an exhibition is held at the museum of your choice, the admission, either free or reduced, is included in the ticket, except for the New temporary exhibition space Ara Pacis. The cards are valid for all the exhibitions held in the museum but for not special events. To be clear, if there were special events or events held after the museum’s opening hours, they would not be included in the offer.
7. Is there a Roma Pass or Roma&Più Pass discount for children or other types of visitors?
  There is no reduction on the Roma Pass, because it is already a promotion itself. However, some visitors are entitled to special concessions or free admission: for them the purchase of Roma Pass is not recommended (see also FAQ 3.2).
  
  Please note know that, as in many other cities, there are different rules and conditions for the Museums belonging to the Civic Network, managed by the City of Rome, and State-owned museums.
  
  Please visit the "Info" section for the “Summary of regulations in force that rule entry to museums and archaeological sites”. The documents lists also Municipal and State museums.
  
  Regarding transports, children under 10 years of age travel free. For more details, please visit the official public transport website of Rome: www.atac.roma.it.
  
  To decide whether it is worth buying the Roma Pass, you will therefore have to do some math.
8. Where can I find the limits for the transport of the cards?
  Roma Pass includes public transportation within within the City of Rome for 3 days. Valid until midnight of the third day inclusive that of the first validation for ATAC public transport (bus, metro and railway lines Roma -Lido, Roma Flaminio Piazza del Popolo-Viterbo, Roma-Giardinetti), within the territory of the Municipality of Rome. All special connections tpl Atac, the railway lines Trenitalia FR, the connection Tiburtina/Termini/Fiumicino airport, the connection Trenitalia “No stop” Roma Termini-Fiumicino Aeroporto (Leonardo Express) and all connections to and from Fiumicino and Ciampino Aeroporto are not included.
  
  The Roma&Più Pass includes public transportation throughout part of the Province of Rome (A and B zones). The pass is valid for 3 days on the public transport system in the City of Rome and part of the surrounding Province and needs to be validated. It allows to travel on urban busses, trams and trains, on A and B metro underground lines within the urban territory of the City of Rome, on metropolitan trains Roma–Lido, Roma–Viterbo, Roma–Viterbo (Roma–Sacrofano section only), and Roma – Giardinetti, on FR1 metropolitan train (only to Fiera di Roma station). Trenitalia trains and Cotral buses. All special connections: tpl Atac, Trenitalia “No stop” Roma Termini-Fiumicino Airport (Leonardo Express) express train and all connections to and from Fiumicino and Ciampino Airport (B zone) are not included.
9. Is there any medical assistance available for Roma Pass holders?
  Yes, there is. Roma Pass holders, wherever they are staying in the City of Rome, can use a health service that provides them with a team of doctors and health professionals for information and guidance on public and private health facilities in the city.
  
  Through the operators of the multilingual call centre +39 0643236291 (local call charges apply), operating 24 hours a day / 7 days a week, Roma Pass holders can receive an initial free telephone consultation, followed by medical service at home for a fee. The call centre offers tips and information about public and private health care providers in the City of Rome. Roma Pass holders can choose to use the public structure indicated by the call centre or the Travel Health private service. Travel Health – on-call doctor service can be accessed through the Call Centre for: multi-specialized, diagnostic, and dental services, ambulance, hospital admissions, as well as legal advice for accident.
  
  The costs of any medical health services are provided in real time by phone, exclusively from the operators of the call centre (+39 06 43236291). Fees are in line with market prices for similar private medical examinations. Children who are entitled to free admission to museums and on public transport and therefore not in possession of a Roma Pass, can take advantage of discount rates offered to card holders, if the parent is in possession of the Rome Pass. The service is available both for Roma Pass holders (for whom there is a reduction on additional medical services up to a maximum of 30%) and non-Roma Pass holders (who pay full price).
Use
1. Do the Roma Pass and/or the Roma&Più Pass have to be used in the first three days following the date of activation?
  Yes. The card is validated at the time of the first visited site/museum and/or the first journey on the city’s public transport network and it must be used during the first three days following activation. It expires at midnight of the third day of validity starting from the date of activation included.
  
  The Roma Pass card is a single card, to be used both for entrances to museums and for the use of the public transport.
  
  The card works on a RFID system (Radio Frequency Identification) and needs not to be validated, i.e. it should not be inserted and stamped. Simply touch your card on the yellow reader to get through buses and metro trains. A green light indicates that the card was read correctly.
  
  Roma&Più Pass comes with two card/tickets: the Roma&Più card, used to visit museums/archaeological sites and the Roma&Più Pass Transport, the ticket for the public transport system as described above.
  
  The Roma&Più card works on a RFID system (Radio Frequency Identification) and can be read at the ticket windows of the museums affiliated with the network. Simply ask the ticket-window operator to check the state of the card, and you can find out how many admissions have already been made and how many sites have been visited.
  
  The Roma&Più Pass Transport is a ticket that needs to be validated on buses and metro turnstiles.
2. Do the free entries necessarily have to be the first two admissions and what discounts can be received at affiliated museums and/or sites after the first two free entries?
  Yes. Only the first two admissions in a row are free of charge.
  
  From the third admission on, you pay the price of a concessionary ticket to the museum/site visited. Click here to download the list of ticket prices and concessions.
  
  Please note: fees refer to the ordinary price of the museums; during cultural events and exhibitions, the price of tickets may vary. Some temporary exhibitions may have an added cost to the ticket, even for visitors entitled to gratuity. Always check, at the time of your visit, the fee of the museum you wish to visit on the official website.
3. Which museums are always free with a valid Roma Pass?
  In addition to the two free admissions of your choice, entrance is free in the following museums: Museo della Repubblica Romana e della memoria garibaldina, Museo Bilotti a Villa Borghese, Museo Canonica, Museo delle Mura, Museo Napoleonico and Villa di Massenzio (during Roma Pass validity period and in addition to the 2 free admissions).
4. If there a way of controlling how many times the Roma Pass and/or Roma&Più Pass have been used?
  Yes. The Card works on a RFID (Radio Frequency Identification) system that can be read at the ticket windows of the museums affiliated with the circuit. Simply ask the ticket-window operator to check the state of the card, to find out how many entries have already been made and how many sites have been visited.
5. Can the validity of the Roma Pass and/or Roma&Più Pass be extended?
  No, that is not possible. The card expires at midnight of the third day, counting from the date of activation.
  
  Please keep in mind that most museums and archaeological sites in Rome are closed on Monday, December 25, January 1 and May 1, therefore if the card holder validates the card on Saturday it will expire on Monday at midnight, and it will be no possible to extend its duration for an extra day on the claim that the card was unusable on Monday, or December 25, January 1 or May 1 or other special closing days (see also FAQ 3.1).
6. If a museum or an archaeological site has a combined entry arrangement, does the visit count as only one entry and which museums and/or archaeological sites have combined entry arrangements?
  Yes. Wherever there is a combined entry arrangement, this counts as a single entry and includes any event/exhibition being held at the site at the time of the visit. This is the case, for example, with the Coliseum (where admission includes the Coliseum and the archaeological area of the Roman Forum/Palatine Hill).
  
  Museums and/or archaeological sites with combined entry are:
  - COLISEUM (ANFITEATRO FLAVIO): Coliseum, Roman Forum and Palatine Hill;
  - APPIA ANTICA: Mausoleum of Cecilia Metella and Castrum Caetani, Baths of Caracalla and Villa of the Quintili;
  - MACRO: Macro and Macro Testaccio;
  - VILLA TORLONIA MUSEUMS: Casina delle Civette and Casino Nobile;
  - NATIONAL MUSEUM of ROME: Crypta Balbi, Palazzo Altemps, Palazzo Massimo, Baths of Diocletian;
  - PLANETARIUM: Planetarium and Museum of Astronomy.
7. When the ticket used for a combined entry is valid for more than a day, can it be used during the three days in which the Card is valid?
  Yes. One of the museums included in the combined entry arrangement can be visited on the first day that the Roma Pass and/or Roma&Più Pass is activated. Then the other sites included in the combination can be visited during the remaining days.
  
  For example, with the admission ticket to the Coliseum, the three sites included in the entry can be visited on two different days. Therefore, if the Coliseum is chosen either as one of the first two sites visited for free, or as one of the sites visited at a concessionary rate, then the archaeological area of the Roman Forum and the Palatine Hill can be visited on a different day, as long it falls within the card’s period of validity. In the meantime, the card can be used to visit other sites of your choice. PLEASE NOTE: the Roman Forum and the Palatine Hill are located in the same archaeological area and count as one admission, therefore if you use the pass to get in once, it cannot be used again for the same site/area (see also FAQ 2.5).
8. What if someone in my group doesn’t need to buy the Roma Pass? Can s/he avoid queuing?
  If one is entitled to free admission (and therefore does not need to buy a Roma Pass), s/he can have access to the museum and/or archaeological site with the Roma Pass holder, avoiding the queue, where permitted. At the Coliseum, the person entitled to gratuity, in order to enter the monument, should get a free ticket. S/he could have access to the site using the reserved/groups entrance, (avoiding the long queue at the ordinary ticket office), only if accompanied by the Roma Pass holder. At the other museums s/he should always line up at the ticket office. If someone is entitled to a reduction of the entrance fee, s/he must buy the ticket at the Ticket Office. The same applies to the Roma Pass holders who wish to use their card from the third museum and/or archaeological site onward (see also FAQ 1.3).
Museums opening time, free entrances and reductions
1. Are the museums and/or archaeological sites closed on certain days of the week?
  As a rule, the museums and archaeological sites that are part of the Roma Pass and Roma&Più Pass circuit are CLOSED ON MONDAYS, except for the Coliseum and Terme di Caracalla. Almost all the museums are usually closed on December 25, January 1 and May 1 too. Please check the official webpage of the museums and the other sites on the circuit to get updated information on special closings and/or opening hours scheduled during the year.
  
  Please keep in mind that most museums and archaeological sites in Rome are closed on Monday, December 25, January 1 and May 1, or other special closing days, therefore if the card holder validates the card on Saturday it will expire on Monday at midnight, and it will be no possible to extend its duration for an extra day on the claim that the card was unusable on Monday, or December 25, January 1 or May 1 (see also FAQ 2.4).
2. When is it not worthwhile to purchase the Roma Pass and/or the Roma&Più Pass and are there concessions for diversely able visitors and students?
  Purchasing the cards is not advisable when you fall under one of the categories of visitors already eligible for free entry. Click here to download the “Summary of the rules and regulations governing entry to museums and archaeological sites”. You can also visit the official website of the museum or site you intend to visit (see also FAQ 1.7).
  
  Disabled citizens of the European Union, plus a family member or another accompanying person, are entitled to enter free, after demonstrating that they are registered with their local socio-medical assistance services, as stated in the “Summary of the rules and regulations governing entry to museums and archaeological sites”.
  
  Click here to download the “Summary of the rules and regulations governing entry to museums and archaeological sites”, which includes student discounts. You can also consult the official website of the museum or site you intend to visit.
3. Is public transportation (bus and subway) free for children?
  Children, under the age of ten ride free of charge. For more info and details, see the official website of the public-transportation department www.atac.roma.it.
4. Can I see the entrance fees of all the museums of the Roma Pass system to choose which is more convenient for me?
  Yes. On the Roma Pass website you can download a document which lists the ordinary admission fees of all the museums included in the Roma Pass system.
  
  Please note: fees refer to the ordinary admission fees of the museums; during cultural events and exhibitions, the price of tickets may vary. Some temporary exhibitions may have an added cost to the ticket, even for visitors entitled to gratuity. Always check, at the time of your visit, the fee of the museum you wish to visit on the official website.
Purchase and collection
1. How far ahead the Roma Pass and/or Roma&Più Pass must be purchased when buying them online and how much time is there available to pick them up?
  For security reasons, it is possible to buy a maximum of 4 Roma Passes online. The card can be collected starting from the fifth day after the purchase date onwards. It is possible to make, from the same computer, only one transaction a day - any 24 hours. It will be possible to make another purchase at the end of this term (see also FAQ 4.11).
  
  Cards purchased online remain at the selected Tourist Information Point (PIT) for a maximum period of six months, though not beyond the date of validity of the Card itself (see also FAQ 7.1 and 7.2).
2. Can I purchase two Roma Pass and/or Roma&Più Pass cards with different periods of validity and pick them up on the same day and on a date and/or place and/or name other than the one selected at the time of purchase?
  Yes. When you purchase the Cards online, you are asked to select a pick-up place and date. Once the Cards have been picked up, they can be activated whenever you wish (the important thing is that the date of activation come before the expire date of the Card).
  
  It is possible to change date, place and name for pick up. It is advisable to send an e-mail to info@romapass.it to notify the change: if you fail to do so or you don’t have enough advance time to notify your change, simply go to any of the Information Points. You don’t need a new confirmation code.
  
  The data must match those of the person collecting the Roma Pass. Proof of identity (ID or Passport) will be required at the time of delivery.
  
  If the person withdrawing the Roma Pass is different from the one whose name has been registered at the moment of the purchase, you must submit a photocopy of the ID and an authorization letter signed by the person who originally was supposed to collect the card (see also FAQ 7.1 and 7.2).
  
  Cards purchased online will be available at the selected information point for a maximum period of six months, though never beyond the date of validity of the Card.
3. Can Roma Pass and/or Roma&Più Pass cards purchased online be received by mail?
  Cards purchased on line cannot be sent by mail. They must be picked up at the Tourist Information Point (PIT) selected at the time of the purchase or at another Information Point (see also FAQ 4.2 and 4.11).
4. Can Roma Pass and/or Roma&Più Pass Card purchased at a Tourist Information Point (PIT) be paid by credit cards?
  Yes, it is possible.
5. Are the Tourist Information Points (PIT) always open for pick-up of the Roma Pass and/or Roma&Più Pass?
  The tourist information points are open 365 days a year, from Monday to Sunday. They are situated throughout the City’s historic downtown area, as well as in the main terminals servicing tourists to Rome.
  
  It is best to check the office hours and addresses on the page: http://www.turismoroma.it/infoviaggio/pit?lang=en to avoid arriving to pick up your Card during closing time.
6. Can you change the collection date and/or location and how?
  Yes, you can collect your online order on a different date and/or in a collection location, different from the one you chose during the purchase process (see also FAQ 4.2). Your online order is available at the chosen collection point for six months and no later than the date of expiry of the card. However, it is advisable to send an e-mail to info@romapass.it to notify the change: if you fail to do so or you don’t have enough advance time to notify your change, simply go to any of the Information Points. You don’t need a new confirmation code. The data must match those of the person collecting the Roma Pass. Proof of identity is required to collect the card. If the name of the person withdrawing the Roma Pass is different from the one registered on the order, when collecting the cards you must submit a signed photocopy of the ID or Passport and an authorization letter of the person indicated at the time of purchase (see also FAQ 7.1 and 7.2).
7. I followed the instructions to purchase the Roma Pass, but I did not receive a confirmation email. What should I do?
  If your bank account gets charged for the purchase, it means that the transaction was successful and you don’t need to repeat the operation. If you do not receive a confirmation mail, but the bank account was charged, please send an email to info@romapass.it. We will check our system records and give feedback as soon as possible.
8. Can I purchase the Roma Pass for someone else?
  Yes, during the purchase process you are asked to provide the personal details of the person who collects the card/s. Only that person can collect the Roma Passes. Therefore, the name of the person who collects the cards can be different from the one who made the transaction.
  
  The data must match those of the person collecting the Roma Pass. Proof of identity is required to collect the card. If the name of the person withdrawing the Roma Pass is different from the one registered on the order, when collecting the cards you must submit a signed photocopy of the document and an authorization letter of the person indicated at the time of purchase (see also FAQ 7.1 and 7.2).
9. Which credit cards can I use to pay for my Roma Pass?
  We accept Visa and MasterCard.
10. Is the price of the card different if purchased online or at points of sale?
  No, the price of the Roma Pass and Roma&Più Pass is the same whether you purchase them online or at points of sale.
11. Where and how it is possible to purchase Roma Pass and Roma&Più Pass
  The cards can be purchased:
  - Online, following the easy steps described on the website www.romapass.it. For security reasons, it is possible to purchase online a maximum of 4 Roma Passes. The card can be collected starting from the fifth day after the purchase date onwards. It is possible to make, from the same computer, only one transaction a day - any 24 hours. It will be possible to make another purchase at the end of this term (see also FAQ 4.1);
  - By calling the Call Centre +39 060608. In order to purchase Roma Pass through our call centre you need a valid email address and a credit card (Visa and/or Mastercard). Purchase conditions are the same provided by the online ticketing system. A necessary condition for the purchase of the card through our operators is to disclose some personal data, a credit card number, the password and any security code provided by bank (security code, verified by visa, etc). Personal bank details are protected by the online ticketing system used for the transaction.
  - At the following points of sale:
    - All participating Museums and sites;
    - Tourist Information Points (Punti Informativi Turistici, PITs) of the City of Rome:
      
      PIT Castel S. Angelo, Lungotevere Vaticano (Piazza Pia), 9.30 am - 7.00 pm;
      
      PIT Ciampino, Aeroporto G.B.Pastine - International Arrivals, luggage claim area, 9.00am - 6.30 pm;
      
      PIT Cinque Lune, Piazza delle Cinque Lune (Piazza Navona), 9.30 am - 7.00 pm;
      
      PIT Fiumicino, Aeroporto Leonardo Da Vinci - International Arrivals area (Terminal 3), 8.00 am - 7.30pm;
      
      PIT Minghetti, Via Marco Minghetti (corner to Via del Corso), 9.30 am - 7.00 pm;
      
      PIT Nazionale, Via Nazionale (Palazzo delle Esposizioni), 9.30 am - 7.00 pm;
      
      PIT Termini, Stazione Termini - Via Giovanni Giolitti, 34, 8.00 am - 7.30 pm;
      
      PIT Tiburtina, Stazione Tiburtina. 9.30am - 7.00pm (next opening)
      
      PIT Fori, Visitor Center - Via dei Fori Imperiali. 9.30am - 7.00pm.
    - Complesso del Vittoriano - Via di San Pietro in Carcere;
    - Scuderie del Quirinale, Via XXIV Maggio, 16;
    - Palazzo delle Esposizioni, Via Nazionale 194;
    - ATAC - Subway ticket office (opening hours: Monday to Saturday from 7.00 am to 8.00 pm - Sundays and public holydays from 8.00 am to 8.00 pm):
      
      Line A: Anagnina, Battistini, Cornelia, Lepanto, Ottaviano, Spagna;
      
      Line B: Laurentina, Eur Fermi, Ponte Mammolo, Termini;
      
      Line B1: Conca d’Oro.
Tour Operators
1. Tour operators purchasing Roma Pass and/or Roma&Più Pass cards receive discounts?
  For information on discounts offered to travel agencies or tour operators, please contact us by e-mail: info@romapass.it.
Reservations
1. For which museums do reservations have to be made?
  For the Borghese Gallery and Palazzo Valentini (Domus Romane), booking is required also for Roma Pass and/or Roma&Più Pass holders. Reservations are not required for any other museums, though it is highly recommended that school or tourist groups make reservations, in order to facilitate entry to museums.
  
  For reservations to the Borghese Gallery and/or Domus Romane/Palazzo Valentini, please call +39 06 32810 (open Monday to Friday, 9:00 am to 6:00 pm – Saturdays, 9:00 am to 1:00 pm). Bookings can be made directly from the visitor’s home country, even if s/he has not yet purchased the Card. Please note: online, it is not possible to make only the reservation without prepaying the ticket. To reserve your time slot you need to call +39 0632810.
2. Do children and/or other categories of visitors who enter free of charge have to make reservations for the Borghese Gallery and for Domus Romane/Palazzo Valentini?
  Yes. Reservations for the Borghese Gallery and/or for Domus Romane/Palazzo Valentini, are required also for children and for all the categories of visitors exempt from paying admission fees.
3. Is the reservation for the Borghese Gallery and for Domus Romane/Palazzo Valentini, free of charge for Roma Pass and/or Roma&Più Pass holders?
  The reservation is free of charge only if the Card is being used for one of the first two free admissions. If the Roma Pass and/or Roma&Più Pass is being used to visit the Borghese Gallery and/or for Domus Romane/Palazzo Valentini, as one of the concessionary admissions following the first two, then the visitor must add the reservation fee to the concession rate.
Reimbursements
1. Under what circumstances can I request reimbursement of the Roma Pass and/or Roma&Più Pass?
  In cases users change their plans, there is no refund for the price of the Card, even if it has not been used (see also FAQ 4.2 and 7.2).
  
  No refunds will be issued as a result of total or partial closure of some services/sites included in the card, due to events or circumstances beyond our control or dependent on third parties, union meetings or strikes, Acts of God.
  
  No refunds will be issued, also, for cards purchased but not redeemed within the given time frame (see FAQ 4.2).
2. If I am unable to come to Rome, but have already purchased the Card online, can I give the purchased Card to another person?
  Yes. All you have to do is communicate the change by sending an e-mail to the address info@romapass.it, indicating the name of the new holder of the Card, plus the Card withdrawal code, and specifying, if necessary, any change in the date and/or Tourist Information Point (PIT) for the pick-up of the Card.
  
  If the person withdrawing the Roma Pass is different from the one whose name has been registered in at the moment of the purchase, you must submit a photocopy of the ID and an authorization letter signed by the person who originally was supposed to collect the card (see also FAQ 4.2 and 7.1).
3. What should I do when my card is lost or stolen?
  Unfortunately, there is nothing to do. The system does not allow us to suspend or block the card, and for this reason we can’t offer any refunds, credits, or replacements.

For further Info and/or for assistance, please send an email to info@romapass.it.

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