FAQ Roma Pass 72 Hours and Roma Pass 48 Hours

  1. What to know about the Cards
    1. What are the differences between the two Cards? Which zones can I travel across? What types of transport can I take? How to activate?

      Roma Pass 72 Hours includes museums and archaeological sites located in the area of the City of Rome and the public transport within Rome railway ring (zone A).

      Roma Pass 72 Hours is valid for 72 hours from the moment of its first use (not from the moment of purchase) and allows free entry to the first 2 museums and/or archaeological sites of your choice. Free admission includes the exhibition held in the museum. From the 3rd museum/site onwards it is necessary to go to the ticket office to purchase a reduced ticket.

      Roma Pass 72 Hours holders can use the public transport within the City of Rome for 72 hours. Please note: only public transport is included. Valid for 72 hours from the first activation to access the museums/archaeological sites/experience and/or ATAC public transport (trams, buses, metro A, B, B1 and C and railway lines Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo, Roma-Giardinetti), within the territory of the Municipality of Rome. Transfers to and from Ciampino airport is possible by ATAC Bus line 720 from/to Metro B Laurentina Station and ATAC Bus line 520 from/to Metro A Subaugusta (bus terminal at the square in front of the Metro stop) and Cinecittà station. All special transfers by tpl Atac bus, Trenitalia FL railway lines, the train to and from Fiumicino Airport, Trenitalia “No stop” train Roma Termini-Fiumicino Airport (Leonardo Express) and all connections to and from Fiumicino Airport are not included.

      Roma Pass 48 Hours includes museums and archaeological sites located in the area of the City of Rome and the public transport within Rome railway ring (zone A).

      Roma Pass 48 Hours is valid for 48 hours from the moment of its first use (not from the moment of purchase) and allows free entry to the first museum and/or archaeological site of your choice. Free admission includes the exhibition held in the museum. From the 2nd museum/site onwards it is necessary to go to the ticket office to purchase a reduced ticket.

      Roma Pass 48 Hours holders can use the public transport within the City of Rome for 48 hours. Please note: only public transport is included. Valid for 48 hours from its first activation to access the museums/archaeological sites/experience and/or ATAC public transport (trams, buses, metro A, B, B1 and C and railway lines Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo, Roma-Giardinetti), within the territory of the Municipality of Rome. Transfers to and from Ciampino airport is possible by ATAC Bus line 720 from/to Metro B Laurentina Station and ATAC Bus line 520 from/to Metro A Subaugusta (bus terminal at the square in front of the Metro stop) and Cinecittà station. All special transfers by tpl Atac bus, Trenitalia FL railway lines, the train to and from Fiumicino Airport, Trenitalia “No stop” train Roma Termini-Fiumicino Airport (Leonardo Express) and all connections to and from Fiumicino Airport are not included.

      Please note: the cards work on a RFID (Radio Frequency Identification) system. They do not have to be inserted and stamped in validating machines installed on buses, trams and in metro stations. Simply touch your card on a yellow card reader to travel on trams, buses and metro trains. A Green light indicates that the card has been read correctly.

      For the full list of museums and archaeological sites included on Roma Pass 72 Hours/Roma Pass 48 Hours, please browse the MUSEUMS page. For events and tourist services, please visit the EVENTS and TOURIST SERVICES page.

      TRANSFERS TO AND FROM AIRPORTS (Leonardo Express train, FR1 metropolitan train, local urban services) ARE NOT INCLUDED IN THE TWO CARDS.

      The activation steps are the same for both Cards:

      • the overleaf form must be filled with name, surname and activation date;
      • it will be validated at the first museum/site and on the first journey on public transport network;
      • it must be showed with your ID card if required by the ticket inspector.

      The main differences between two Cards are:

      • Roma Pass 72 Hours is valid for 72 hours and is activated at the time of the first access to the museum/site of your choice and/or at the first journey on public transport;
      • Roma Pass 72 Hours allows direct access to the first 2 museums/sites. From the 3rd site onwards it is necessary to go to the ticket office to purchase a reduced ticket (always within 72 hours);
      • Roma Pass 48 Hours is valid for 48 hours and is activated at the time of the first access to the museum/site of your choice and/or at the first journey on public transport;
      • Roma Pass 48 Hours allows direct access to the first museum/site. From the 2nd site onwards it is necessary to go to the ticket office to purchase a reduced ticket (always within 48 hours).
    2. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome?

      The Cards do not cover transport to and from Fiumicino airport (Leonardo Express train, FL1 train, local urban services).

      Travelling to and from Ciampino Airport is possible by ATAC Bus line 720 from/to Metro B Laurentina Station and ATAC Bus line 520 from/to the Metro A Subaugusta (bus terminal at the square in front of the Metro stop) and Cinecittà station.

      Metro/railway lines map is included on the Roma Pass 72 Hours/Roma Pass 48 Hours kit.

      There are many different options to travel between the airports and Central Rome. To find out all options, click on the links below:

    3. Can 72h and 48h Roma Pass holders avoid lining up?

      During the post-Covid-19 period, in order to protect visitors' and workers' health, every visitor must respect the access procedures of the spots you wish to visit. Therefore, the direct access for Roma Pass holders is temporarily suspended. It is highly recommended to check the access/booking rules and the opening hours of every spot.

    4. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours?

      No. The Vatican Museums (including the Sistine Chapel) are not part of the Roma Pass network Museums.

       

      The Vatican Museums and the Sistine Chapel can be visited with the OMNIA CARD 72 HOURS, which you can buy at the Tourist Infopoints.

       

      OMNIA CARD 72 HOURS - What is it?

      It is the integrated card of services - produced by Opera Romana Pellegrinaggi - to discover both the Christian origins, with the visit of the main religion places and to admire the artistic, historical and cultural beauties of the City of Rome also taking advantage of the transport system public.

       

      OMNIA CARD 72 HOURS - What does it include?

      The packaging OMNIA CARD 72 Hours contains 2 cards, the OMNIA CARD for visiting the places to discover the Christian origins, plus the Roma Pass 72H to visit the historical and cultural beauties of the City of Rome and the use of public transport.

       

      It includes:

      • Priority entry to the Vatican Museums and the Sistine Chapel
      • App multilingual audio guide to visit St. Peter’s Basilica
      • The Treasure Museum of the St. John’s Lateran Basilica
      • Audio guide to visit St. John’s Lateran Basilica and Cloister
      • Entry to St. Paul’s Basilica and Cloister
      • Open Bus Vatican&Rome for 72h Hop on Hop off (Free Wi-Fi)
      • Free entry to the first 2 museums and/or archeological sites of the City of Rome
      • Reduced tickets to other museums and/or archeological sites of the City of Rome
      • Free access to the Atac public transport in Rome for 72h

      SKIP THE QUEUE

      • St. Peter’s Basilica with App multilingual audio guide
      • The Sistine Chapel
      • Colosseo; Musei Capitolini; Castel Sant’Angelo
    5. With Roma Pass 72 hours and Roma Pass 48 hours are there any concessions for the use of services within St. Peter’s Basilica?

      With the Roma Pass you’ll be able to choose to buy the Vox Vatican Guide in order to discover the Vatican City and Rome.

      The Vox Vatican guide includes the official audioguide of the St. Peters Basilica (11 languages) and the Vatican Rome (6 languages). With the audioguide you can start your visit in any Church you prefer.

      Thanks to a compelling narrative, you can experience the most famous places and learn fascinating stories of the Vatican Rome narrated by local experts in a choice of six languages. The maps can be used offline and will guide you constantly to the point of interest next to you.

      To use Vox Vatican Guide you can buy it online on the romapass.it website or directly at the Tourist Infopoints and then download the VoxCity app for iOS or Android.

      To download and activate the digital content purchased, scan the QR code or enter the username and password received at the time of purchase to login. The Vox Vatican Guide, once downloaded on your device, has no time limit.

      If you want you can change the language using the menu at the top right and following the instructions given. Then, download the content again in the desired language. If the procedure is not clear, write to support@voxcity.com and enter your phone number if possible. An operator will respond or call you back as soon as possible.

      You can use the guide, as well as to locate other points of your interest, also to calculate the route by simply pressing on the map and activating in this way the guided navigation.

    6. How do I find out the full list of museums/archaeological sites and all the discounts offered by Roma Pass 72 Hours and/or Roma Pass 48 Hours?

      For the full list of museums and archaeological sites included on the Roma Pass 72 Hours/Roma Pass 48 Hours, please browse the MUSEUMS page (Experiences included). For events and tourist services, please visit the EVENTS and TOURIST SERVICES pages.

    7. If there is an exhibition at the museum, is it included on the admission?

      Yes, an exhibition held at the first two museums and/or archaeological sites of your choice (Roma Pass 72 Hours) or at the first one (Roma Pass 48 Hours) is included on the ticket, except for the exhibitions held at the New Temporary Exhibition Space in the Ara Pacis Museum and the New Temporary Exhibition Space in the Museo di Roma-Palazzo Braschi.

      From the third entry onwards within 72 hours of validity (Roma Pass 72 Hours) or from the second entry onwards within the 48 hours of validity (Roma Pass 48 Hours), if there is an exhibition it is necessary to purchase a reduced ticket at the ticket window, which will include a supplement for the exhibition.

      The cards are not valid for special events held inside the museums. For example, if there is a special event or an event held after the museum’s regular opening hours, you cannot enter using Roma Pass 72 Hours or Roma Pass 48 Hours.

    8. Is there a Roma Pass 72 Hours or Roma Pass 48 Hours discount for children or other types of visitors?

      The purchase of the Roma Pass is not recommended for children under 10 years of age, since for them the entrance to the State-owned museums is free, as well as public transport. On the other hand, a reduced admission is available for the Civic Museums managed by the City of Rome.

      The purchase of the Roma Pass is worth for children of 10 years and older on the base of the visit that has been planned, taking into account the Entrance Fees and the Summary of regulations in force that rule entry to museums and archaeological sites.

      However, there is no reduction on the Roma Pass 72 Hours or Roma Pass 48 Hours, because it is already a promotion card itself.

    9. Where can I use for transport?

      Roma Pass 72 Hours includes the public transport within the City of Rome for 72 hours. It’s valid on the ATAC public transport network for 72 hours from the moment of its activation.

      Roma Pass 48 Hours includes the public transport within the City of Rome for 48 hours. It’s valid on the ATAC public transport network for 48 hours from the moment of its activation.

      ATAC public transport network includes: trams, buses, metro A, B, B1 and C and railway lines Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo, Roma-Giardinetti), within the territory of the Municipality of Rome. Transfers to and from Ciampino airport is possible by ATAC Bus line 720 from/to Metro B Laurentina Station and ATAC Bus line 520 from/to Metro A Subaugusta (bus terminal at the square in front of the Metro stop) and Cinecittà station. All special transfers by tpl Atac bus, Trenitalia FL railway lines, the train to and from Fiumicino Airport, Trenitalia “No stop” train Roma Termini-Fiumicino Airport (Leonardo Express) and all transports to and from Fiumicino Airport are not included (click here).

      Please note that the Rome Transport Map included on the Roma Pass kit gives you an overview of the transport means available in the Metropolitan Area of Rome.

      However, the Roma Pass 72 Hours/48 Hours CANNOT BE USED ACROSS THE URBAN RAILWAYS, EXCEPTING: ferrovie Roma-Lido, Roma Flaminio Piazza del Popolo-Viterbo (up to Sacrofano) and Roma-Giardinetti, which are inside the city of Roma territory.

    10. How can I check P.Stop network that can be used freely with the Roma Pass?

      With the Roma Pass you have unlimited free access to toilets of the network: www.pstop.it.

  2. Use
    1. Once withdrawn, when will I activate the Roma Pass (72/48 hours) and how to use?

      The Roma Pass, once collected, it is valid for 6 months, unless a price change of the Card or the services included is made by before the expire of 6 months.

      • The Card will be activated at the time of the first entry to museum/site and/or the first journey on public transport.
      • The Roma Pass 72hours must be used within 72 hours from its activation and it expires after 72 hours.
      • The Roma Pass 48hours must be used within 48 hours from its activation and it expires after 48 hours.

      The Roma Pass card is a single card, for both public transport and entrances to museums. The card works on a RFID (Radio Frequency Identification) system. It doesn’t have to be inserted and stamped in validating machines installed on buses, trams and in metro stations. Simply place your card on the black circle of the yellow reader to get through trams, buses and metro trains. A Green light indicates that the card has been read correctly.

    2. With Roma Pass 72 Hours, do the first two free entries have to be consecutive?

      Yes, the first two entries to museums and/or sites with the Roma Pass 72 hours have to be used consecutively. From the third admission (Roma Pass 72 hours) and from the second admission (Roma Pass 48 hours), it is necessary to purchase a reduced ticket at museum’s ticket office. Click here to download the list of admission fees and their respective reduced prices.

    3. With Roma Pass 48 Hours does the free entry have to be the first admission at museums and/or sites?

      Yes. Only the first admission is free of charge, except for the museums always free within the validity period of the card (FAQ 2.5).

      From the second museum/site onwards, it is necessary to purchase a reduced ticket at museum’s ticket office. Click here to download the list of ticket prices and reductions.

    4. After the first two free entrances at museums and/or sites with Roma Pass 72 hours, or the first one with Roma Pass 48 hours, how are the discounts?

      From the third admission on (Roma Pass 72 hours) and from the second admission on (Roma Pass 48 hours), it is necessary to purchase a reduced ticket at museum’s ticket office. Click here to download the list of ticket prices and reductions.

      Please note: fees refer to the ordinary price of the museums; during cultural events and exhibitions, the price of tickets may vary. Some temporary exhibitions may have an added cost to the ticket, even for visitors entitled to free admission. Please, always check the ticket price on the official website of the museum you wish to visit immediately before your visit.

    5. Which museums are always free?

      NOTE: Admission is always free to the following museums: Accademia Nazionale di San Luca, Museo Carlo Bilotti a Villa Borghese, Museo della Repubblica Romana e della memoria garibaldina, Museo delle Mura, Museo di Casal de’ Pazzi, Museo di Scultura Antica Giovanni Barracco, Museo Napoleonico, Museo Pietro Canonica a Villa Borghese, Villa di Massenzio.

    6. Can I check how many times my Roma Pass 72 Hours or Roma Pass 48 Hours has been used?

      Yes. The Card works on a RFID (Radio Frequency Identification) system that can be read at the Roma Pass network museums’ ticket office or at the Tourist Infopoints. Simply ask a ticket window operator to check the state of your card, to find out how many entries you have already used and how many sites you have visited.

    7. Can I extend the duration of the Roma Pass 72 Hours and/or Roma Pass 48 Hours?

      No, that is not possible.

      Roma Pass 72 Hours expires after 72 hours from the moment of activation.

      Roma Pass 48 Hours expires after 48 hours from the moment of activation.

      If within the validity period of the Card (72 hours for Roma Pass 72 Hours, 48 hours for Roma Pass 48 Hours) there is a closing day of museums/sites, the duration of the Card cannot be extended. For example, if you activate your Card on a Saturday, it will be valid for 72 hours (Roma Pass 72 Hours) or for 48 hours from the moment of activation (Roma Pass 48 Hours).

      Please keep in mind that most museums and archaeological sites in Rome are closed on Mondays (except Colosseum, Mercati di Traiano, Musei Capitolini, Castel Sant’Angelo, Museo dell’Ara Pacis), December 25th, January 1st and May 1st and on other dates chosen by public authorities. Therefore, it is never possible to extend the cards duration on the claim that the card was unusable on a Monday, or on December 25th, January 1st, May 1st or other special closing days (see also FAQ 3.1).

    8. What is a combined entry arrangement? Which museums and/or archaeological sites have combined entry arrangements?

      A combined entrance is the possibility to visit a group of museums (circuit) using a single entry of your Roma Pass 72 Hours or Roma Pass 48 Hours. This applies for example to the Colosseum, where the admission includes three sites: Colosseum (Anfiteatro Flavio), Roman Forums/Palatine Hill (the museum is excluded).

      Exhibitions held at the first two museums and/or archaeological sites you choose (Roma Pass 72 Hours) or at the first one (Roma Pass 48 Hours) are included on the ticket except for the exhibitions at the New Temporary Exhibition Space in the Ara Pacis Museum and the New Temporary Exhibition Space in the Museo di Roma-Palazzo Braschi.

      Museums and/or archaeological sites with combined entry are:

      • COLOSSEUM (ANFITEATRO FLAVIO) required booking: Colosseum, Roman Forum and Palatine Hill (the museum is excluded);
      • APPIA ANTICA: Mausoleum of Cecilia Metella and Castrum Caetani, Villa of the Quintili;
      • VILLA TORLONIA MUSEUMS: Casina delle Civette and Casino Nobile;
      • NATIONAL MUSEUM of ROME: Crypta Balbi, Palazzo Altemps, Palazzo Massimo, Baths of Diocletian.
      • GALLERIA NAZIONALE D’ARTE ANTICA: Palazzo Barberini and Palazzo Corsini.

      Please Note: Roman Forum/Palatine Hill (the museum is excluded) are located in the same archaeological area, therefore if you use the pass to get in once, it cannot be used again for the same site/area.

    9. If a combined entry ticket is valid for more than one day, can I use it within the duration of the Card?

      Yes. You can visit one of the museums included in the combined entry on the first day you will activate the Roma Pass 72 Hours and/or Roma Pass 48 Hours. Then you can visit the other sites included in the combined entry during the days left (within the duration of your Card).

      • APPIA ANTICA: Mausoleum of Cecilia Metella and Castrum Caetani, Villa of the Quintili;
      • NATIONAL MUSEUM of ROME: Crypta Balbi, Palazzo Altemps, Palazzo Massimo, Baths of Diocletian.
      • GALLERIA NAZIONALE D’ARTE ANTICA: Palazzo Barberini e Palazzo Corsini

      For example, APPIA ANTICA combine entry ticket includes three sites and you can visit them on two different days.

    10. If there is a person who does not need to purchase Roma Pass 72 Hours or Roma Pass 48 Hours with me or with my group, will that person be able to enter with me without a queue?

      People travelling with 72h and 48h Roma Pass holders and being entitled to a free or reduced entrance ticket must line up to the ticket office. For the Colosseum, visitors with free admission who enter with Roma Pass holders already booked an admission time, can collect the free ticket at the ticket office skipping the queue. The booking fee is € 2.00.

    11. What should I do if the card doesn’t work?

      Any malfunction of the card can be verified at the Tourist Infopoints. Only there you can replace the malfunction card. The card is not refundable or replaced for any reason. Please note that the card is not replaced in case of damage due to negligence.

  3. Museums opening time, free entrances and reductions
    1. Are the museums and/or archaeological sites closed on certain days of the week?

      Several museums and archaeological sites of the Roma Pass network are CLOSED ON MONDAYS. Almost all the museums are usually closed on December 25th, January 1st and May 1st. Please check the official webpage of the museums and the other sites to find out updated information on special closings and/or opening hours scheduled during the year. Please note that Roma Pass refunds are not recognized in case of closures (see FAQ 8.1).

    2. Do you offer discounts for any categories of visitors? Is the Roma Pass 72 Hours or the Roma Pass 48 Hours suitable for those with disabilities and students?

      There is no reduction on the Roma Pass 72 Hours or Roma Pass 48 Hours, because it is already a promotion itself. Purchasing the cards is not suitable if you belong to one of the categories of visitors who entitled to free or reduced admission to Museums. Click here to download the Summary of regulations in force that rule entry to museums and archaeological sites (which includes student discounts and people with disabilities) the Entrance Fees. You can also visit the official website of the museum or site you intend to visit.

      People with disabilities, plus a family member or their carers, are entitled to free entrance, after demonstrating the registration to their local social-medical assistance services, as stated in the “Summary of the rules and regulations governing entry to museums and archaeological sites”.

      At the State-owned museums and archaeological sites (Colosseum included) are allowed free admission on the first Sunday of each month, in the absence of other exhibitions.

    3. Is public transportation (bus and subway) free for children?

      Children, under the age of ten can travel for free. For more info and details, see the official website of the public transportation company: www.atac.roma.it.

    4. Can I check the entrance fees of the Roma Pass 72 Hours or Roma Pass 48 Hours network Museums to make the best plan?

      Yes. On the Roma Pass website you can download a list on which you can find the ordinary admission fees of all the museums included on the Roma Pass 72 Hours / Roma Pass 48 Hours.

      Please note: fees refer to the ordinary admission fees of the museums; during cultural events and exhibitions, the price of tickets may vary. Some temporary exhibitions may have an added cost to the ticket, even for visitors entitled to gratuity. Always check, at the time of your visit, the fee of the museum you wish to visit on the official website.

  4. Purchase of Roma Pass and/or Roma Pass 48 hours
    1. Where and how to purchase Roma Pass 72 Hours and Roma Pass 48 Hours?

      You can buy the Cards:

      • Online, following the easy steps described on www.romapass.it. For security reasons, it is possible to purchase online at maximum 4 Roma Pass 72 Hours and/or Roma Pass 48 Hours. The cards can be collected at one of the Tourist Infopoints, at least 24 hours after the purchase date to allow the checks the bank transactions. You can make only one transaction per day (24 hours) from the same computer. It will be possible to purchase again at the end of this term (see also FAQ 5.1).
      • By calling the Call Centre +39 060608. In order to purchase Roma Pass 72 Hours and/or Roma Pass 48 Hours through our call centre you need an e-mail address and a credit card (Visa or MasterCard). Purchase conditions are the same as the online e-commerce system. A necessary condition for the purchase of the card through our operators is to disclose some personal data, a credit card number, the password and any security code provided by bank (security code, verified by visa, etc). Personal bank details are protected by the online e-commerce system used for the transaction.
      • At the following points of sale:

        • All participating Museums and sites

        • Tourist Infopoints of the City of Rome:

          • Castel S. Angelo, Piazza Pia (next to the gardens of Castel Sant’Angelo), 8.30am - 18.00pm till 28/03, 9.30am - 7.00pm till 25/10.

          • Ciampino, Aeroporto G.B.Pastine - External area International Arrivals. 8.30am - 6.00pm.

          • Fiumicino, Aeroporto Leonardo Da Vinci - International Arrivals - Terminal T3. 8.30am - 6.00pm.

          • Fori Imperiali, Visitor Center Via dei Fori Imperiali. 9.30am – 7.00pm.

          • Minghetti, Via Marco Minghetti (corner to Via del Corso). 9.30am - 7.00pm.

          • Termini, Stazione Termini - Via Giovanni Giolitti, 34, platform 24. 9.30am - 7.00pm.

        • ATAC - Subway ticket office (Opening time: mon/sat from 7.00am to 8.00pm - sundays and public holydays from 8.00am to 8.00pm):

          • Metro A: Anagnina, Battistini, Lepanto, Ottaviano, Spagna;

          • Metro B: Laurentina, Eur Fermi, Ponte Mammolo, Termini;

          • Metro B1: Conca d’Oro.

          • Ferrovia Roma-Viterbo: Piazzale Flaminio;

          • Roma - Lido: Porta San Paolo.

    2. Can I pay with credit card at a Tourist Infopoint?

      Yes, you can purchase the Roma Pass 72 Hours and/or Roma Pass 48 Hours with credit card and debit cards.

    3. Is there a limit date to use a purchased card?

      Once purchased, you can start using your card any time, within the date of a possible change in the original price or in the services included on the cards, and in any case, within 6 months from the purchase date.

  5. Online purchase (www.romapass.it) and collection
    1. How many cards can I purchase online? Where and when can I pick up my cards purchase online?

      For security reasons, it is possible to purchase online at maximum 4 Roma Pass 72 Hours and/or Roma Pass 48 Hours per transaction. It is possible to make only one transaction per day (24 hours) from the same computer. It will be possible to make a further purchase at the end of this term (see also FAQ 4.1).

      All cards purchased online must be collected at one of Rome’s Tourist Infopoints. During the online purchase on www.romapass.it you should choose a collection point between the list of Tourist Infopoints and a day. However, you can collect your cards at any Tourist Infopoint of the City of Rome.

    2. Is there a time limit to purchase online Roma Pass 72 Hours or Roma Pass 48 Hours and is there a time limit to collect cards purchased online?

      The card can be collected ONLY AFTER 24 hours from the purchase date to allow the credit/deposit between banking systems. Before 24 hours from purchase, YOU CANNOT COLLECT YOUR CARDS. After collection, you can use your card immediately.

      The card purchased online is available at the selected Tourist Infopoint for a maximum period of six months, or anyway within the date of a possible change in the selling price or in the services included in the card itself. After that period, you can no longer collect it; there will be no reimbursement (see also FAQ 8.1 and 8.2).

    3. Is there a limit date to use an online purchased card after its collection?

      Once purchased and collected, you can start using the card any time, within the date of a possible change in the selling price or in the services included on the cards, or anyway within 6 months from the withdrawal date selected.

    4. Can I change date and/or collection point and/or holders’ name indicated during online purchase?

      Yes, you can change date and/or collection point of your cards purchased online. No communication is necessary, simply go to any Tourist Infopoint. You don’t need a new confirmation code. Cards must be collected within 6 months from the date indicated during the online purchase.

      Personal data of the person indicated during the online purchase must match those of the person collecting the Roma Pass 72 Hours or the Roma Pass 48 Hours. Proof of identity (ID or Passport) will be required at the time of delivery.

      If the person who picks up the Roma Pass 72 Hours (or the Roma Pass 48 Hours) is different from the one registered during the online purchase process, it is necessary to send an e-mail to info@romapass.it to communicate the variation. If you are unable to communicate the variation in advance, it is necessary to submit a photocopy of the ID card and an authorization letter signed by the person indicated during online purchase (see also FAQ 8.1 and 8.2).

    5. Can I receive the Roma Pass 72 Hours and/or Roma Pass 48 Hours purchased online by mail or express courier?

      No, there is no card delivery. The Cards purchased online must be picked up at the Tourist Infopoint selected at the time of purchasing or at another Tourist Infopoint (see also FAQ 4.1 and 5.8).

    6. Are the Tourist Infopoints always open for the pick-up of Roma Pass 72 Hours and/or Roma Pass 48 Hours purchased online?

      The Tourist Infopoints are open from Monday to Sunday, 365 days a year. They are situated throughout the City’s historic downtown area, as well as in the main terminals servicing tourists to Rome.

      Online purchased cards must be collected during the Tourist Infopoint opening times. Please, check the office hours and addresses on www.turismoroma.it/en/node/18692 to avoid arriving to pick up your Card during closing time.

    7. I followed the online purchase steps, but did not receive an e-mail with the withdrawal code. What should I do?

      If your bank has not charge the amount of your order, it means that the transaction was unsuccessful and we recommend you repeat the operation. If you receive an e-mail from the bank with the amount and the order number, but you did not receive another e-mail with the withdrawal code, you can collect your card using the order number that you find on the e-mail of the successful bank transaction. Or you can use the name of the collection person that you have indicated. If you don’t have order number, nor withdrawal code, please send an email to info@romapass.it. We will check our system records and give feedback as soon as possible.

    8. Can I buy Roma Pass 72 hours (or Roma Pass 48 Hours) for someone else?

      Yes, during the purchase process you are asked to provide the personal details of the person who collects the card/s. Only that person can collect the Roma Pass 72 Hours and/or Roma Pass 48 Hours. Therefore, the name of the person who collects the cards can be different from the one who made the transaction.

      If the person who will pick up the cards is different from the person has been registered during online purchase, it is necessary to send an email to info@romapass.it to communicate the variation. If you are unable to communicate the variation in advance, it is necessary to submit a photocopy the ID card and an authorization letter signed by the person indicated during online purchase (see also FAQ 8.1 and 8.2).

    9. Which credit cards can I use to pay for my Roma Pass 72 Hours and/or Roma Pass 48 Hours?

      We accept Visa and MasterCard.

    10. Is the price of the card different if purchased online or at points of sale?

      No, the price of the Roma Pass 72 Hours and Roma Pass 48 Hours is the same whether you purchase them online or at points of sale.

  6. Tour operators
    1. Do tour operators purchasing Roma Pass 72 Hours and/or Roma Pass 48 Hours cards receive discounts?

      For information on discounts offered to travel agencies or tour operators and to become sellers of the cards, please contact us by e-mail: infotouroperator@zetema.it.

    2. How to buy: single code or multiple codes.

      Please, before making orders, check the following notes. There are 2 different ways to purchase Roma Pass:

      • “Create single code” – The system generates one withdrawal code for ALL the cards purchased with a single payment, in case there is only one person who will collect all cards purchased;;
      • “Create multiple codes” – The system generates a number of withdrawal codes, which is the same quantity as the cards purchased, in case you work with single people and you have to assign a single code to a single person.

      Please remember: if you use the single code, it will not be possible to collect the cards on different times by different people. The cards must be collected ALL TOGHETER at the same time with that single code by the person indicated for the withdrawal.

      If you use the function “MULTICODE” (single code for each card), you can give single code to each person, so that each one  will be able to collect his or her card.

  7. Reservations
    1. For which museums it is necessary to make a reservation?

      Advance booking mandatory for many museums and archaeological sites to respect the social distancing during the post-Covid-19 period. It is therefore highly recommended to check the access/booking rules and the opening hours of every museum you wish to visit.

      For the Colosseum, the Borghese Gallery, Maxxi, Terme di Caracalla, Museo Nazionale Romano and Palazzo Valentini (Domus Romane)the ticket reservation is required, since the museum allows a limited number of visitors.

      It is highly recommended to book at least 10 days in advance.

      You can make a reservation even if you are not in possession of your Roma Pass card yet, always providing the name of the Roma Pass holder.

      Reservations are not required for any other museums, though it is highly recommended that school or tourist groups make reservations, in order to facilitate entry to museums.

      Please note:

      • For the Colosseum, Roma Pass holders can make a reservation in two ways:

        • Online, on the website ecm.coopculture.it – required booking fee 2€ (with credit card) — Please Note: Availability reserved for Roma Pass holders
        • At the Roman Forum - Palatine ticket offices, only on the day of the visit (upon availability)- the ticket office will issue a free receipt with the admission time.

        Free booking can be made only on the day of the visit at the Roman Forum - Palatine ticket offices (upon availability); the ticket office will issue a free receipt with the admission time, for that day.

        Roma Pass holders can make a reservation online on the day of the visit. The booking fee is required.

        The online booking will issue a note with PNR which will be changed for a receipt with an admission time at a reserved counter at the Roman Forum ticket offices. This receipt is not valid for entry, but only for the time slot.

        Roma Pass holders, through the security checks must go to the access gate of the Colosseum, presenting their Roma Pass, otherwise it’s not possible to enter even if they have an time booking. Afterwards, Roma Pass holders will enter the Colosseum through a dedicated gate controlled by Coopculture’s staff.

        Roma Pass is valid only for ordinary access to the monument (Arena, Sotterranei and Belvedere not included)

        Visitors with free admission who enter with Roma Pass holders already booked an admission time, can collect the free ticket at the ticket office skipping the queue. The booking fee is € 2.00.

        For groups, all participants must hold Roma Pass and must follow the procedures for booking groups on the website ecm.coopculture.it.

      • For reservations to the Borghese Gallery and/or Domus Romane/Palazzo Valentini, please call +39 06 32810. The booking fee is free.

        Bookings can be made directly from the visitor’s home country, even before purchasing the card.

        It is highly recommended to book at least 10 days in advance.

      • For Civic Museums, the reservation is highly recommended, on the website *romapass.vivaticket.it or please call +39 060608 (open every day 9:00 am to 7:00 pm). The booking fee is free.
      • For reservations to Maxxi, directly at the reception desk of the museum.
      • For reservations to Terme di Caracalla on the website ecm.coopculture.it.
      • For reservations to Museo Nazionale Romano on the website ecm.coopculture.it.
      • For Castel Sant’Angelo, the reservation is optional, on the website tosc.it or please call +39 06 32810. The booking fee is 1€.

      *If you have not already subscribed to the Vivaticket website, it is necessary to register, in compliance with the GDPR.

      P.S. The visit to Domus Romane/Palazzo Valentini is temporarily suspended for the post-Covid-19 phase.

    2. Do children and/or other categories of visitors who enter free of charge have to make reservations for the museums that require booking?

      Yes. Reservations for the Colosseum, the Borghese Gallery, Maxxi and Terme di Caracalla, il Museo Nazionale Romano are required for all visitors, as well as for visitors entitled to free admission. For the Colosseum, visitors entitled to free admission who enter with Roma Pass holders already booked an admission time, can collect the free ticket at the ticket office skipping the queue purchasing the booking fee.

      P.S. The visit to Domus Romane/Palazzo Valentini is temporarily suspended for the post-Covid-19 phase.

    3. Is the reservation free of charge for the museums requiring booking for Roma Pass 72 Hours and/or Roma Pass 48 Hours holders?
      • For the Colosseum the booking fee is €2. You can reserve on the website ecm.coopculture.it. The online booking will issue a note with PNR which will be changed for a receipt with an admission time at a reserved counter at the Roman Forum ticket offices. This receipt is not valid for entry, but only for the time slot.

        The tourists can reserve the entrance to the Colosseum on the day of the visit directly at the Roman Forum – Palatine tickets offices (upon availability), in this case the booking fee is free, the ticket offices will issue a free receipt with an admission time on the same day.

      • For the Borghese Gallery, Domus Romane/Palazzo Valentini, the Civic Museums and Maxxi, the reservation is free of charge only if the Card is being used for one of the first two free admissions (Roma Pass 72 Hours) or for the first admission (Roma Pass 48 Hours). If the Roma Pass 72 Hours and/or Roma Pass 48 Hours is being used to visit those sites, as one of the reduced price admissions following the first two (for Roma Pass 72 Hours) or following the first one (for Roma Pass 48 Hours), then the visitor must add the reservation fee to the reduced price ticket.
      • For the Castel Sant’Angelo the booking is optional and its fee is 1€.

      P.S. The visit to Domus Romane/Palazzo Valentini is temporarily suspended for the post-Covid-19 phase.

  8. Reimbursements
    1. Is it possible to request reimbursement of Roma Pass 72 Hours and/or Roma Pass 48 Hours?

      No. Under no circumstances will the cost of the cards purchased be reimbursed.

      Zètema does not provide any refund of Roma Pass purchased in case of cancellation by the customer, errors in the purchase or failure to use the card for problems not attributable to Zètema, as well as, in case of damage, theft or loss of the card (see FAQ 8.4).

      No refund will be made even in the event of total or partial closure of some services/sites included in the card; in case of events or circumstances beyond the control of Zètema or dependent on third parties;; in case of Acts of God; in case of union meetings or strikes; for adverse weather conditions or in any other case or circumstance not indicated in this list.

      All cards purchased online can be collected ONLY 24 HOURS AFTER the date of purchase (minimum time required to process your payment). No refund will be issued for wrong early withdrawal. No refunds will be issued, also, for cards purchased online but not picked up within the given time frame, that is to say 6 months from the collection date indicated during the online purchase, or within the date of any possible change in the selling price or services included in the card itself (see FAQ 5.2).

    2. If I am unable to come to Rome, but have already purchased the Card online, can I give the purchased Card to another person?

      Yes. All you have to do is communicate the change by sending an e-mail to info@romapass.it, providing the new Card holder’s name, plus the withdrawal code. If necessary, you should also any change of date and/or Tourist Infopoint for the collection.

      If the person who picks up the Roma Pass 72 Hours (or the Roma Pass 48 Hours) is different from the one whose name has been registered at the moment of the purchase, it is necessary to submit a photocopy of the ID and an authorization letter signed by the person who was originally supposed to collect the card (see also FAQ 4.2 and 7.1).

    3. If I have an unused Roma Pass 72 Hours or Roma Pass 48 Hours, can I give it to another person?

      Yes, you can give the purchased and unused card to another person.

      In any case, the card has to be used within the date of a possible change in the selling price or in the services included on the card, or anyway within 6 months from the purchase date. In the case of online purchase, within 6 months from the withdrawal date selected.

    4. What should I do when my card is damaged, lost or stolen?

      Unfortunately, there is nothing to do. The system does not allow us to suspend or block the card, and for this reason we can’t offer any refunds, credits, or replacements.

For further Info and/or for assistance, please send an email to info@romapass.it.

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